Principal Service Engineer

ABB LTD; City of Westminster; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global technology leader in the UK is seeking a Field Service Engineer to deliver after-sales support for Distributed Control Systems. The role includes remote assistance, maintenance, and onsite servicing tasks, requiring a BSc in Engineering and strong operational technology knowledge. Offering competitive salary, benefits, and opportunities for growth and development.

Benefits

Competitive salary

25 days annual leave

Contributory pension scheme

Life assurance

Flexible benefits scheme

Employee Assistance Programme

Company car or cash allowance

Private medical cover

Bonus scheme

Qualifications

• Strong understanding of Operational Technology systems and architecture.
• Hands-on experience in diagnostics, repair, and servicing of OT systems.
• Proven commercial awareness and communication skills.

Responsibilities

• Deliver after-sales support, including remote technical assistance.
• Perform maintenance and fault finding on Distributed Control Systems.
• Provide expert-level application support in person or remotely.

Skills

Operational Technology (OT) systems

Diagnostics

Repair

Field servicing

Communication skills

Education

BSc in Engineering

Tools

Distributed Control Systems (DCS)

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Team Leader Delivery of all after-sales support activities on behalf of ABB, from provision of remote technical support to onsite visits in order to provide breakdown recovery, servicing, planned preventative maintenance, fault finding and modification works to Distributed Control Systems (DCS). Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters-because the progress we make here creates real impact out there. What\'s in it for you? We want you to bring your full self to work-your ideas, your energy, your ambition. You\'ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Your Role and Responsibilities In this role, you\'ll help run what runs the world, by taking on meaningful work that drives real impact. Work model: field based

• Deliver after-sales support on behalf of ABB, from remote technical assistance to onsite servicing of Distributed Control Systems (DCS)
• Perform breakdown recovery, planned preventative maintenance, fault finding, configuration, and modification
• Provide expert-level application support via phone, remote link or in person
• Fulfil maintenance contract obligations and promote ABB\'s maintenance services and solutions
• Prepare and deliver training, feasibility studies, lifecycle audits, and system reports
• Support ABB\'s commercial efforts through service promotion and sales lead identification
• Be available for out-of-hours support and ad hoc site visits (UK-based, with occasional international travel)
• Ensure compliance with health and safety standards and ABB\'s Code of Conduct

Qualifications

• BSc in Engineering or equivalent working experience
• Strong understanding of Operational Technology (OT) systems and architecture
• Hands-on experience in diagnostics, repair, and field servicing of OT systems
• Proven commercial awareness and communication skills
• In-depth knowledge of at least one Distributed Control System (DCS)
• Thorough understanding of process control and typical industry applications
• Self-motivated, flexible and team-oriented with excellent written and spoken English

About the Energy Industries Division

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division\'s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash allowance
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation\'s dedication to a better world of work and exhibits this through excellent HR policies and people practices.