Principal BP Consultant — HR Service Delivery & AI

ServiceNow; Staines-upon-Thames; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A global software company is seeking a Principal Business Process Consultant to build customer relationships and drive process improvements on the ServiceNow platform. In this role, you will collaborate with senior stakeholders, analyze workflows, and coach junior consultants. Ideal candidates will have extensive experience in business process consulting, strong communication skills, and the ability to influence in complex environments. This position offers opportunities for travel within EMEA and remote flexibility.

Qualifications

• Significant consulting experience in global organizations.
• Ability to influence in an enterprise software delivery environment.
• Experience in defining future-state business processes.

Responsibilities

• Collaborate with stakeholders to align on strategic goals.
• Coach junior team members on project challenges.
• Analyze workflows to identify improvement areas.

Skills

AI integration in workflows

Business process consulting

Excellent communication

Interpersonal skills

Customer-centric attitude

Job description

A global software company is seeking a Principal Business Process Consultant to build customer relationships and drive process improvements on the ServiceNow platform. In this role, you will collaborate with senior stakeholders, analyze workflows, and coach junior consultants. Ideal candidates will have extensive experience in business process consulting, strong communication skills, and the ability to influence in complex environments. This position offers opportunities for travel within EMEA and remote flexibility.