Prime Brokerage Client Service Representative - Associate

J.P. MORGAN; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution in Bournemouth seeks a professional to manage operational risk and ensure timely trade settlements. This role involves building strong client relationships through effective communication and data-driven monitoring. Candidates should have a proven track record in operational risk management and the ability to work with large data sets. We offer a dynamic work environment focused on innovative client solutions.

Qualifications

• Proven track record as a subject matter expert.
• Ability to articulate complex concepts clearly.
• Disciplined attitude towards operational risk management.
• Experience with large data sets for trend analysis.

Responsibilities

• Manage operational risk management.
• Ensure timely settlement of trades.
• Minimize risk and penalty charges.
• Build strong client relationships.
• Use data analytics to monitor and influence behavior.

Skills

Humility

Empathy

Kindness

Communication

Operational Risk Management

Data Analysis

Problem Solving

Tools

Digital Automation Tools

Job description

Join us to redefine client experiences with innovation, data-driven insights, and seamless operations in prime brokerage!

Job Responsibilities

• Manage operational Risk Management.
• Ensure trades are captured and settled in an accurate, timely and efficient manner
• Manage failing settlements to minimize risk and penalty charges.
• Partner with clients and internal teams to ensure that cash and positions are reconciled accurately
• Build trusting, credible client relationships through responsive, high quality client service which includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.
• Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior

Required Qualifications, Capabilities, and Skills

• The ability to act and communicate with humility, empathy and kindness.
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple' things consistently well.
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools
• A naturally curious thinker with a hunger to learn and teach others.
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.