Prescription Administrator

The Ridings Medical Group; Hessle, Bubwith, York and North Yorkshire, Brough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in East Yorkshire is looking for two experienced Prescription Administrators to join a busy and friendly team. The roles involve providing a high-quality service to patients, focusing on communication and attention to detail. Candidates should be able to work 25 hours a week over four days, with duties including managing repeat prescriptions and maintaining efficient communication. The practice offers competitive hourly rates and favorable working conditions.

Benefits

NHS pension scheme

Health cash plan

Cycle to work scheme

Qualifications

• Experience delivering an efficient and courteous service.
• Ability to work independently and as part of a team.
• Experience working within a dispensary.

Responsibilities

• Provide a repeat prescription service via telephone, email, and repeat slips.
• Respond to medication queries professionally, referring to appropriate GP/pharmacist.
• Maintain good communications with other members of the Practice.

Skills

Good communication skills

Attention to detail

Time management

Interpersonal skills

Flexibility

Education

Good standard of general education

Tools

SystmOne

Job description

We are looking for two experienced Prescription Administratorsto join our busy and friendly team to provide a high-quality service topatients. The successful candidates will be able to work 25 hours per week over4 days, predominantly based at our Brough and South Cave surgeries. Thewillingness to work our other surgeries on occasion is essential.

The candidate we are seeking should be experienced indelivering an efficient and courteous service, always maintainingprofessionalism and discretion, and be able to work independently and as partof a team. Good communication skills and attention to detail are essentialalong with the flexibility to cover for annual/sick leave.

For more information on salary and working hours, please seeattached documents.

Main duties of the job

You will need to be a good communicator with excellentinterpersonal and customer service skills, especially under pressure. You willhave a range of patient facing and administrative tasks, so excellentorganisational skills and time management are critical. A caring, empatheticcharacter is also essential.

Your main duties will include providing a repeatprescription service via telephone, email, SystmOne and repeat slips, respondingto medication requests from patients, hospitals and pharmacies and maintaining goodcommunications with other members of the Practice to maximise benefits topatients.

For more information, please see the full job descriptionattached.

About us

We are a large, forward-thinking Practice with 47,500patients across five main practice sites - Brough, South Cave, Hessle, HolmeUpon Spalding Moor and Bubwith. Each of these sites has its own personalcharacteristics and a varied patient mix as we cover commuting areas for Hull,Leeds, and York, due to easy access to A63/M62, and also rural East Yorkshire.

The ideal candidate will be able to work in a fast-pacedworking environment and be able to adapt to change easily. You will need tohave a strong work ethic and be able to work under pressure and in isolation. Therole involves close personal patient contact in person and on the phone, sogood communication skills are essential. Your role will be varied, dealing witha variety of duties and no two days will be the same. We offer excellentworking conditions, the NHS pension scheme, and a benefits package including ahealth cash plan and cycle to work scheme.

For full details about the role please see the attached jobdescription and person specification.

More information about us can be found on our website:www.theridingsmedicalgroup.nhs.uk

Job responsibilities

Providinga repeat prescription service to patients which involves taking requests bytelephone, email, SystmOne and repeat slips.

Respondingto medication queries in a professional manner, referring to the appropriate GP/ pharmacist as needed. This may include adding to and/or amending a patientsSystmOnemedication record as advised by the appropriate clinician.

Maintaininggood communications with other members of the Practice in order to maximisebenefits to patients, and supportcolleagues within the parameters of your role.

Providingcover for holidays and sickness to ensure continuation of the dispensingservice at all sites within the Practice.

Attendingdispensary meetings whenever possible. Ensuring that Significant Events andNear Misses are reported and made available to be discussed at the meetings.

Taking part in an annual Performance andDevelopment review as required by the Practice

Workingwithin the Practice guidelines and Dispensary Standard Operating Procedures atall times.

Person Specification

Behaviours

• Confidentiality
• Planning and organising
• Performing under pressure
• Self-motivated
• Flexibility
• Open to change and new ideas

Experience

• Practical experience of working with others
• Using own initiative
• Practical use of computerised recording systems
• Working within a dispensary

Knowledge

• Knowledge of medication and healthcare in general
• An understanding of a General Practice environment

Qualifications

• Good standard of general education

Skills

• Time management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving
• Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.44 to £12.75 an hourStarting at £12.44 with annual increments to £12.75