Premium Retail Manager

Fanatics Inc.; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading sports management company is seeking a Premium Retail Manager in Liverpool to oversee operations at iconic venues. The role involves leading a team to deliver unforgettable experiences during matchdays and events, managing compliance and stock, and driving excellence in guest service. Ideal candidates will have strong leadership skills, with experience in F&B or hospitality, and be passionate about creating memorable events. This is a significant opportunity to influence key developments in an exciting hospitality environment.

Benefits

Part of a world-class sports group

Career development opportunities

Qualifications

• Proven leadership experience in F&B, hospitality, or similar environments.
• Skilled in managing large, diverse teams in fast-paced settings.
• Track record of delivering exceptional customer service.
• Knowledge of food safety and operational best practices.

Responsibilities

• Lead Premium Matchday Operations for Hospitality spaces.
• Deliver exceptional experiences to guests.
• Support non-matchday events, maintaining high standards.
• Manage stock and promote sustainability initiatives.
• Recruit, train, and develop talent for operations.

Skills

Leadership experience in F&B

Managing diverse teams

Customer service

Knowledge of food safety legislation

Organisational skills

Excel and reporting tools proficiency

Job description

We're looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world's most iconic stadiums – Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry‑level Hospitality spaces—from matchdays to concerts and tours. You'll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership. If you're passionate about creating standout guest experiences and love the buzz of live events, this is your stage.

Responsibilities

• Lead Premium Matchday Operations – Take ownership of multiple Premium GA and Hospitality spaces, run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
• Deliver Exceptional Experiences – Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
• Support Non‑Matchday Events – From major concerts to stadium tours, keep operations seamless and standards high.
• Mobilise New Premium Areas – Be at the forefront of venue expansion plan, implement, and fine‑tune processes for new spaces.
• Collaborate Across Teams – Work hand‑in‑hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
• Champion Compliance & Best Practice – Ensure food safety, health & safety, and operational excellence across all Premium spaces.
• Manage Stock & Sustainability – Keep inventory tight, reduce waste, and support efficiency initiatives.
• Recruit, Train & Develop Talent – Build and nurture a strong team pipeline for Premium Retail operations.

Qualifications

• Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
• Skilled in managing large, diverse teams in fast‑paced, high‑pressure settings.
• A strong track record of delivering exceptional customer service.
• Knowledge of food safety, health & safety legislation, and operational best practice.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong admin and technical skills – Excel, EPOS systems, and reporting tools.

Benefits

• Be part of a world‑class sports and entertainment group.
• Work in a Premium Retail and Hospitality environment at an iconic venue.
• Play a key role in exciting venue developments and expansions.
• Access career development opportunities across City Football Group.