Premium Front Desk & Guest Relations Manager

Celebrity Cruises; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury cruise line is seeking a Front Desk Manager to lead guest relations at their operations. The role requires over 4 years of managerial experience in hospitality, handling up to 100 guests, while supervising a team of over 30. This individual must excel in communication, leadership, and decision-making, ensuring exceptional service delivery. Responsibilities include maintaining operational standards and addressing guest concerns with professionalism and empathy.

Qualifications

• More than 4 years of experience in a Front Desk Managerial or General Manager position.
• Experience handling 100+ guests in a 4-5 star hotel.
• Supervisory experience of 30+ Team Members in Guest Services Department.

Responsibilities

• Maintain professionalism and emergency preparedness within Front Desk Operations.
• Resolve guest issues in accordance with Standards of Excellence.
• Champion administrative skills by taking periodic metrics of data.

Skills

Outstanding hospitality

Communication skills

Leadership skills

Organizational skills

Decision-making abilities

Ability to work under pressure

Conversational proficiency in additional languages

Job description

A luxury cruise line is seeking a Front Desk Manager to lead guest relations at their operations. The role requires over 4 years of managerial experience in hospitality, handling up to 100 guests, while supervising a team of over 30. This individual must excel in communication, leadership, and decision-making, ensuring exceptional service delivery. Responsibilities include maintaining operational standards and addressing guest concerns with professionalism and empathy.