PRADA Senior Stock Controller, Sloane Street

PradaGroup; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading luxury fashion company is seeking a Stock Controller in London. The role involves managing stock, ensuring product care, and supporting both in-store and online customer needs. Ideal candidates will have experience in luxury brands and strong communication skills. This position offers opportunities in a creative and international environment.

Qualifications

• Experience in luxury or premium brands.
• Understanding of luxury customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure product care and protection according to company guidelines.
• Manage goods receipt and storage, preparing products for the sales floor.
• Handle e-commerce order flow, ensuring service levels.

Skills

Experience in luxury or premium brands

Understanding of luxury customer service

Ability to build long-lasting client relationships

Ability to work independently and in a team

Excellent communication and interpersonal skills

Fluency in English

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries, embracing employees of over 100 nationalities.

Joining our company means working in a creative and international environment with teams motivated by curiosity and a quest for excellence. We value talent and passion, fostering professional growth.

JOB PURPOSE

As Prada Stock Controller, you support the Stock Manager in warehouse management and providing services to the store.

You ensure proper handling of goods, compliance with KPIs, guidelines, and company procedures for product care. You are responsible for achieving individual and team targets, ensuring excellent service and responding to customer needs both in-store and online.

KEY RESPONSIBILITIES

• Ensure product care and protection according to company guidelines.
• Manage goods receipt and storage, preparing products for the sales floor and special areas efficiently.
• Prepare shop-to-shop and return transfers per guidelines and timelines.
• Handle e-commerce order flow, ensuring service levels.
• Manage flow of damaged, not sellable, or repair products.
• Organize packaging and stationery, both physically and on IT systems.
• Manage display objects and organize uniform and gift flows.
• Ensure proper protection and packaging of products for transfers and shipments.
• Follow guidelines in case of theft, including communication and documentation.
• Assist in system investigations when needed.
• Record product movements in the IT system.
• Participate in physical and cycle inventories, respecting timelines.
• Support warehouse activities related to sales, ensuring security and cleanliness.
• Assist in optimizing warehouse space with the Store Manager and Store Operations Manager.
• Support sales associates and collaborate with visual merchandising when needed.
• Maintain relationships with providers.
• Organize and update archives monthly.
• Adhere to KPIs, guidelines, and procedures from the Store Operations Manager, Store Manager, or Headquarters.

KNOWLEDGE AND SKILLS

• Experience in luxury or premium brands.
• Understanding of luxury customer service.
• Ability to build long-lasting client relationships.
• Ability to work independently and in a team.
• Excellent communication and interpersonal skills.
• Fluency in English.