Practice Manager

Wimbledon Medical Practice; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A busy GP Surgery in London is seeking a Practice Manager to oversee daily operations and ensure compliance with healthcare regulations. The ideal candidate will have strong interpersonal and communication skills, experience in primary care, and proficiency in EMIS. The role requires leadership to enhance patient care and operational efficiency, while managing budgets and staff effectively.

Qualifications

• Ability to provide quality care with good interpersonal and communication skills.
• Knowledge of primary care and GP surgeries preferred.
• HR background would be desirable.

Responsibilities

• Provide leadership in achieving the practice's aims and objectives.
• Ensure compliance with healthcare regulations and provide high-quality service.
• Manage patient services and oversee financial management.

Skills

Interpersonal skills

Communication skills

Organizational skills

Knowledge of EMIS

Education

GCSE or equivalent

Tools

EMIS

AccuRx

Job description

Overview

Practice Manager required for busy GP Surgery in Wimbledon. Experience is essential. We are a patient focused team with more than 10,900 patients, and committed to delivering excellent care. We have dedicated clinical and non-clinical staff; you will be responsible for the smooth running of the practice. There are opportunities in this role to focus on the future requirements of our practice and growing population.

Main duties

The main purpose of the role is to oversee the day-to-day administrative and operational aspects of the practice. To manage and coordinate all aspects of organisation and its functionality. To provide a high-quality service and ensure compliance with healthcare regulations. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Motivating and managing staff and optimising efficiency. You will oversee operational efficiency and patient experience, maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care in a safe and effective working environment. You will be required to manage enhanced claims and all premium services. Part of the role includes CQC management and you will be responsible for service improvement and the delivery of clinical and administrative areas in the practice.

About us

We have a team of 5 GPs, 2 practice nurses, a Healthcare Assistant, phlebotomist, physiotherapist, social prescriber, clinic pharmacist, mental health worker, practice manager, admin and reception staff.

Job responsibilities

Job summary: Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Key responsibilities:

• Strategic management and planning: keep abreast of current affairs, identify threats and opportunities; contribute to practice strategy; formulate objectives and develop ideas for future practice development; monitor and evaluate performance against objectives; manage change; develop and maintain effective communication within the practice and with outside agencies; prepare and update the practice development plan; oversee implementation; assess accommodation requirements and manage development and expansion plans; manage practice budgets and maximise income; negotiate with the CCG and prepare development plans to secure resources; understand and report on financial implications of contracts and legislation; manage practice accounts and liaise with the practice accountant; monitor cash-flow and provide regular forecasts and reports to partners; monitor income and expenditure statements and ledgers; manage PAYE and pension contributions; maintain cash handling systems.
• Human resources: oversee recruitment and retention, ensure legal employment; monitor skill-mix and deployment; manage staffing within budgets; induction and training; staff appraisal and monitoring; support and mentor staff; resolve disputes and grievances; stay updated on employment law; maintain HR documentation.
• Organisational: convene meetings, develop practice protocols and procedures; ensure premises are maintained and compliant; manage procurement within budgets; develop and review Health & Safety policies; arrange appropriate insurance; ensure disaster recovery, maintenance for equipment.
• Patient services: develop and manage patient services; comply with NHS contractual obligations; monitor registration policies, patient turnover and capitation; oversee prescribing and appointment systems; organise surgery timetables, duty rotas and holiday cover; monitor performance against access targets; develop complaints management; liaise with patient groups/PALS.
• Information management and technology: plan IT implementation, stay updated on primary care IT developments; support IT training; set data entry targets; ensure IT data security and disaster recovery; engage with the CCG on IT funding and national IT programs; maintain the practice website.
• Confidentiality: handle sensitive information with confidentiality and in line with policies and data protection rules.
• Health & safety: implement and lead on health, safety and security; uphold infection control and risk management; keep up-to-date with H&S guidelines; train staff; maintain clean and safe work areas; identify and remediate hazards; ensure safeguarding of children where applicable.
• Equality and diversity: support equality and rights of patients, carers and staff; respect privacy and dignity; create a welcoming, non-judgmental environment; participate in training and performance reviews.
• Quality and communication: strive for quality, assess performance, work with other agencies to meet patient needs, manage time and resources effectively; communicate with team and patients; accommodate alternative communication methods as needed.
• Contribution to service delivery: apply policies and guidelines, discuss impact on work, participate in audits as appropriate.

Person specification

Qualifications

• GCSE or equivalent is essential

Knowledge and skills

• Ability to provide quality care with good interpersonal and communication skills
• EMIS and AccuRx trained

Experience

• Preference for candidates with experience in primary care and GP surgeries with knowledge of EMIS. HR background would be desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the DBS to check for any previous convictions.