Practice/Business Manager

Dunsville Medical Centre; Doncaster; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare practice in Doncaster is seeking a highly motivated Practice/Business Manager to lead the team and manage day-to-day operations. The ideal candidate will possess strong leadership and interpersonal skills, with a background in managing healthcare teams and financial resources. This role provides an opportunity to shape the practice's future and improve patient care in a supportive environment.

Qualifications

• Experience in primary care management is preferred but not essential.
• Strong management skills and experience of public relations, strategic planning, and IT.
• Ability to manage multi-disciplinary teams effectively.

Responsibilities

• Manage day-to-day business operations of the practice.
• Oversee financial performance and budgeting.
• Ensure compliance with CQC requirements.
• Investigate and respond to complaints and concerns from patients or staff.

Skills

Leadership skills

Interpersonal skills

Management of multi-disciplinary teams

Public relations

Strategic planning

Financial accounting

IT management

Job description

Due to the retirement of the current Practice Manager, Dunsville Medical Centre is looking for a highly enthusiastic and motivated Practice/Business Manager with excellent leadership and interpersonal skills to join the team.

The Practice/Business Manager is pivotal to the organisation and will be expected to lead and ensure the practice operates effectively.

The successful candidate will be confident in managing staff and take overall responsibility for the day to day running of the practice with the support of the Clinical and Administrative teams.

Applicants should have the vision and drive to move the practice forward and adapt to NHS targets and changes within a friendly and supportive working environment. Previous primary care management experience is not essential for this role; however, individuals without previous primary care experience will have to demonstrate transferable knowledge and skills.

Main duties of the job

The successful candidate should have strong management skills and experience of public relations, strategic planning and IT. It is essential that they have previous experience of managing multi-disciplinary teams, financial accounting, maximising income and cash flow with an understanding of human resources (HR).

About us

The surgery is well established, located in the suburbs of Doncaster and provides care to just under 7000 patients.

The appointed Practice/Business Manager, will be supported by an excellent long serving administrative team already in place. We are a highly motivated, friendly team of clinicians and admin staff serving a patient population of nearly 7000 patients.

Job responsibilities

Overall job purpose

To manage and ensure the co-ordination of all aspects of the day-to-day business of the practice, supporting, motivating and managing the practice team, facilitating effective working that delivers high quality outcomes, optimising efficiency and financial performance while ensuring the practice fulfils its short to medium-term plans and has achievable long-term strategies to work towards. The ability to multi-task is key.

Management of human resources

Ensure that the practice is staffed and resourced within the budget by people with appropriate skills, experience and commitment to provide the professional, technical, administrative and interpersonal skills and expertise needed.

Policy and planning

Regularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy.

Management of financial resources

Responsible to the Principle GP for the effective use of practice finances.

Working with the practice accountant in planning effective budgetary control, ensuring cost efficiencies and maximisation of profitability.

Management of IT systems:

Ensure the effective management of information within the practice and with outside agencies.

Management of partnership issues

Provide support to the Principle GP to ensure excellent team-working and a sound legal framework.

Management of clinical performance

Ensure the practice achieves business success through high quality healthcare planning, general health and preventive medicine provision, the management of long-term conditions and delivery and full achievement against all required targets and activity levels for each of the established areas for clinical performance.

Management of premises, equipment and stock:

Ensure the practice in making full and effective use of our current premises, together with our equipment and stock.

Care Quality Commission:

Advise the partners on action needed to maintain compliance with CQC requirements.

Patient services:

Maintain and develop services which best serve the needs of our patient population using the appropriate and safe staff skill mix and provide the best possible patient experience throughout.

Manage your own time effectively. Plan and meet personal and practice targets. Ensure your own personal development through reflection and feedback from partners and colleagues. Ensure that personal continuing training needs are identified and being met and align with the needs and plans of the business.

Complaints and Concerns

To investigate and respond to complaints and concerns, from either patients or staff.

Person Specification

Experience

• Previous Practice Management or NHS experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.