Portal Product Manager

Clearwater People Solutions Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing product-focused company in London is seeking an experienced Portal Product Manager. In this role, you'll define and deliver the strategy for customer-facing portals, ensuring they are user-friendly and impactful. The ideal candidate has a strong background in portal development, UX design, and excellent communication skills. This position offers a chance to drive significant customer engagement initiatives.

Qualifications

• Strong experience in delivering customer-facing portals.
• Proven track record of driving UX-led solutions.
• Experience in collaborating with internal stakeholders and external partners.

Responsibilities

• Define and deliver the customer portal strategy and roadmap.
• Gather insights through research, competitor analysis, and client feedback.
• Translate requirements into clear product designs.

Skills

Developing customer-facing portals

UX design

Microsoft stack knowledge (Dynamics and Power Platform)

Communication skills

Stakeholder management

Collaborative work in multi-functional teams

Job description

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services.

The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful.

Key Responsibilities

• Define and deliver the customer portal strategy and roadmap
• Gather insights through research, competitor analysis, and client feedback
• Translate requirements into clear product designs and oversee build/delivery with integration partners
• Drive portal enhancements that improve customer experience and engagement
• Support the wider Product team in building best-in-class product practices

Key Skills

• Proven background in developing customer-facing portals
• Experience in UX design and digital engagement
• Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform
• Excellent communication and stakeholder management skills
• Ability to work collaboratively across multi-functional teams

If you're a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I'd love to hear from you.