Porsche Service Advisor

Sytner Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive group in Glasgow is seeking an experienced Service Advisor to deliver exceptional customer experiences in a dynamic and high-performing environment. Candidates should have proven experience in a franchised setting, excellent communication skills, and a passion for customer service. The company offers an industry-leading benefits package, opportunities for career development, and a commitment to diversity and inclusion.

Benefits

Enhanced holiday entitlement

Industry-leading maternity, paternity and adoption pay

Career development opportunities

Discounted car schemes

Cycle to work scheme

Discounted gym memberships

Qualifications

• Proven experience in a franchised environment.
• Passion for delivering outstanding customer service.
• Professional and credible demeanour.

Responsibilities

• Guide customers through service and repair processes.
• Deliver world-class service and exceed customer expectations.

Skills

Customer service excellence

Communication skills

Negotiation skills

Ability to thrive in a target-driven environment

Education

Full and valid UK driving licence

Job description

Join Porsche at a Remarkable Time for the Brand

Porsche Centre Glasgow is delighted to offer an exciting opportunity for an experienced Service Advisor to join our team during a dynamic period of growth and innovation for the Porsche brand.

Represent one of the world’s most prestigious automotive manufacturers and deliver exceptional customer experiences to high-net-worth clients. As a Porsche Service Advisor, you will play a pivotal role in guiding customers through their journey to our Centre. Our customers visit may be for routine service maintenance or for repairs to their Porsche. On every visit to our Centre you will ensure the level of service you deliver is world class and your objective will always be to exceed our customers’ expectations.

What We Offer

• Service Advisors OTE – £, plus newly enhanced bonus elements available
• hours per week (Centre closed on Sunday’s)
• days holiday per annum including bank holidays
• Opportunities to attend exclusive manufacturer events in the UK and abroad
• Market-leading Porsche training on the latest models, technologies, and brand developments
• Working in a fast-paced environment with a great and supportive Team
• Opportunities to develop and further your career

About You

We are looking for a confident, polished, customer-centric professional who can excel in a fast-paced, high-standards environment.

You will have

• Proven experience in a franchised environment
• A genuine passion for delivering outstanding customer service and engaging confidently with clients face-to-face
• Excellent communication and negotiation skills
• A professional, composed, and credible demeanour
• The ability to thrive in a high-performance, target-driven environment
• A full and valid UK driving licence

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every year
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work