Police Controller - HC622383

Hampshire County Council; Netley; On-site; GBP 35,000 - 39,000; Full time

Job summary

A public safety agency is seeking a Police Controller to manage emergency calls and support officers in the field. This full-time role involves working flexible shifts and provides comprehensive training. Candidates should possess strong communication skills and the ability to remain calm under pressure. The position offers a competitive salary starting at £35,000, with additional benefits like generous annual leave and professional development opportunities.

Benefits

Generous annual leave allowance

Retail, food, and leisure discounts

Gym facilities

Career progression opportunities

Qualifications

• Good customer service and communication skills.
• Typing and IT skills are essential.
• Must be 18 years or older to apply.

Responsibilities

• Receive and assess emergency 999 calls.
• Dispatch officers and manage resources effectively.
• Accurately record critical information.

Skills

Calmness under pressure

Clear communication

Resilience

Education

QCF Level 2 or higher in Maths and English

Job description

Overview

Police Controller – Hampshire and Isle of Wight Constabulary

Contract: Full-time and permanent. On successful appointment into this role, you will be able to submit a flexible working request to start after the training period. However, there is no guarantee that your request will be approved. You will be required to work the full-time standard shifts during the training period, which will be approximately 13 weeks.

Salary: The starting total salary for this role is £35,000. This is made up of a basic salary of £26,106 and shift and weekend allowances of 20%. On completion of initial training and becoming an independent Call Handler (expected around the 12-week point), the basic salary for this role will increase to £29,109, giving a total salary of £39,000. Please note that if your application is successful, the earliest you will start in role is June 2026, however, we cannot guarantee a June start date.

About the role

As a Police Controller, you will be on the front line of policing and responsible for receiving emergency 999 calls from members of the public and dispatching Officers to the scene. You will need to apply an investigative mindset to:

• Risk assess police incidents, prioritise deployment of resources and dispatch police resources via the radio;
• Communicate with Officers via the radio and provide them with information and support;
• Accurately record information; and
• Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.

The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are 07:00-17:00, 12:00-22:00, 17:00-03:00 and 22:00-07:00. You may work any variation of a 10-hour shift depending on demand and resource levels.

Benefits of working for Hampshire and Isle of Wight Constabulary

In addition to the competitive salary and rewarding career, benefits include:

• Generous annual leave allowance;
• Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
• Gym facilities at a number of our buildings; and
• Career progression including development and secondment opportunities.

What does it take to work in Contact Management?

To succeed in this role, the following qualities are important:

• Able to remain calm and level-headed in high-pressured situations;
• Able to communicate clearly; and
• Resilience.

Role specific training and support

Our roles help us achieve our Force Priorities. Training is fast-paced and designed to equip you with the knowledge and skills needed to excel in your role.

• The initial 6-week training period is classroom based and includes inputs on our computer systems and theory-based topics. This phase is Monday to Friday, 09:00-17:00, so no shift allowances will be paid.
• Progress to a tutoring phase, taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.

The Emergency Services Call Handling Apprenticeship is an additional benefit open to new starters. It will be completed during work time and takes approximately 13–18 months to complete. On successful completion, you will receive a nationally recognised certificate in Contact Handling.

Application criteria

There are no essential education requirements for this role, but it is desirable that candidates are educated to QCF Level 2 or higher in Maths and English. Candidates should have good customer service, communication and typing/IT skills. You must be 18 years or older to apply and appointment will be subject to satisfactory pre-employment checks. If you have previously been unsuccessful for a role within Contact Management, you must wait 3 months before reapplying.

Returning to the role of Police Controller

If you have previously worked for HIOWC as a Police Controller and wish to re-join us, please email [e-mail] with details of when you left, your collar number, the shift you were on, and your Line Manager/Supervisor. Your eligibility to bypass the recruitment process will be assessed and someone will contact you with an update.

How to apply

Please follow the online application link to apply. You will be required to enter personal details, complete screening questions, and provide examples of competencies. Your answers will be used to shortlist applications. Read the guidance linked in the job posting for completing an application form. Your answers should be specific examples from work, education, social or home life, using the STAR technique where possible. Type your answers into the application form; only what you type will be scored. We recommend preparing answers in advance and then copying them into the form. The character counter in the system limits responses to each competency.

Next steps in the recruitment process

After the closing date, applications will be reviewed and shortlisted. If shortlisted, you will be invited to:

• Attend an online awareness session on dates listed in the posting, at specified times.
• Attend an in-person assessment centre on the listed dates.

Note: The email address provided on submission will be used for all communications throughout the vacancy process.

Hampshire and Isle of Wight Constabulary is an inclusive employer and welcomes flexible working. We promote equality and encourage applications from all sections of the community. The Equality Act 2010 supports an inclusive recruitment process, and reasonable adjustments are available on request. For support, contact: [e-mail]