PLAYXPERIENCE Manager

Butlin's; Bognor Regis; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK holiday resort located in Bognor Regis is seeking a PLAYXPERIENCE Manager to oversee various activities and ensure exceptional service. This role involves leading a team, driving sales, and maintaining high standards of cleanliness throughout the facility. Applicants should possess strong leadership skills and a customer-focused attitude. The position covers 40 hours per week with varying shifts. This is a full-time, permanent position with opportunities for growth in a dynamic environment.

Qualifications

• Proven leadership experience in a customer-focused environment.
• Excellent communication skills and team interaction.
• Ability to manage and drive sales initiatives.

Responsibilities

• Lead a team of Shift Managers and team members to deliver exceptional service.
• Accountable for maximizing yield on activities and maintaining cleanliness.
• Train and support team members while focusing on guest experiences.

Job description

PLAYXPERIENCE Manager

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About the Role

As the PLAYXPERIENCE Manager, you will be responsible for leading a team of Shift Managers and team members to deliver exceptional standards of service as our guests navigate around the various activities, café and bar in the brand-new PLAYXPERIENCE. Each day you will oversee responsibility for all areas of the PLAYXPERIENCE covering both the ground floor made up of our Reception, Escape Rooms, Laser Tag, Neo Games, Batting Cage, VR-Cade and the Café and on the first floor, made up of Shuffleboard, Digi Darts, Glow Pong, Tech Putt, Reception and the Bar.

You will drive sales initiatives creating memorable experiences for our guests will be key to your success. You will be accountable for delivering maximum yield on activities ensuring all guests can always enjoy everything that the PLAYXPERIENCE has to offer. You will be supportive and hands on with your leaders with the delivery of all activities; food & beverage and at the reception taking activity bookings, training, coaching and supporting the Shift Managers and team members to deliver memorable activities to brand standards, taking all opportunities to deliver F&B targets along with maintaining compliance in Food Safety, Health and Safety and Fire Safety.

You will take responsibility for maintaining the highest standards of cleanliness throughout the building.

Key Responsibilities

We are looking for an experienced and passionate leader who enjoys both guest and team interaction and working to consistent standards. You will focus on the team experience through training, coaching and development whilst being able to balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

Typical working hours cover 40 hours per week, 5 days over 7 covering a variety of shifts between 7am and 10pm.