Planning & Services Manager

Holmen Paper Madrid SL; Workington; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in premium paperboard located in Workington is seeking a Planning and Service Manager. You will manage the Planning and Service Team, ensuring customer requirements are met on time while developing team competencies. Ideal candidates will be educated to degree level and possess strong problem-solving and communication skills. The role offers a competitive salary and a comprehensive benefits package, including generous leave and pension options. This is an on-site position that requires a flexible, service-oriented approach.

Benefits

Competitive salary

33 days annual leave

Generous contributory pension plan

Private medical insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Educated to Degree level (BSc/BA), highly numerate and strong computer skills.
• Experience in managing personnel.
• Basic knowledge of the Pulp and Paper process and Mill capabilities.

Responsibilities

• Initiating and coordinating work within the Planning and Service Team.
• Delivering Customer requirements On Time and In Full.
• Planning and Service team development and competence.

Skills

Problem-solving skills

Flexible and service-minded attitude

Strong influencing and communication skills

Education

Degree level (BSc/BA)

Tools

Oscar

MiMi

Tips Plan

Hipos

Job description

Holmen Board & Paper is a Swedish company and a member of the Holmen Group. The Workington Mill produces premium paperboardunder the brand Incada. Our paperboard is an integral part of the shopping experience for our clients’ customers. Since 2013 we havepowered the mill almost entirely by fossil fuel free energy. We value our employees and products highly. Today we are approximately340 co-workers. Our integrated pulp and paperboard mill is located to the west of the beautiful Lake District in the north of England.

As Planning and Service Manager you will join a well-established Company that truly values the wellbeing of its employees. Reporting to theHead of Finance and Supply Chainyou will manage and develop the Planning and Service Team within budget frames, policies and overall objectives of the Mill, and implement and follow up on service offerings.

The holder of this position will be expected to work closely with Customers, Customer Service, Supply Chain, Logistics and internal functions throughout the mill (Board making, Technical Services).

Your responsibilities would include:

• Initiating, leading and co-ordinating work within the Planning and Service Team and where necessary across the Mill and Sales organisation.
• Delivering Customer requirements On Time and In Full.
• Planning and Service team development and competence.
• Maximising Mill Quality efficiency through effective planning.
• Providing prompt and accurate response to enquiries from Sales Team.
• Managing volumes and throughput in despatch to ensure a smooth operation.
• Monthly operation reviews of transport providers.
• Monitoring or pallet supplier efficiency.

The successful candidate will ideally possess:

• Excellent problem-solving skills
• Flexible and service minded attitude
• Strong influencing and communication skills at all levels of the organisation
• Educated to Degree level (BSc/BA), highly numerate and strong computer skills
• Experience in managing personnel
• Appropriate training in both the working environment and Health and Safety
• Basic knowledge of the Pulp and Paper process and Mill capabilities
• Knowledge of Sales & Marketing, Logistics and Purchasing organisations
• Knowledge of Customer Service requirements
• Knowledge of the Company’s IT system – in particular Oscar, MiMi, Tips Plan and Hipos

We offer you

• A competitive salary (depending on experience)
• 33 days annual leave (inclusive of bank holidays) and the option to buy additional holidays
• Generous contributory pension plan
• 3 x Life Assurance cover
• A range of benefits to support your heath & wellbeing
• Private medical insurance
• Employee assistance programme
• Bi-annual eye test at local optician
• Proactive medical screening with on-site OHT support
• On-site staff canteen
• Cycle to work scheme
• Family friendly procedures including enhanced maternity leave and menopause policy
• Exclusive staff discounts and deals through Benefit Hub
• Active Social Club with money off local entertainment vendors and regular events throughout the year

Normal hours of work are 0830-1631 hours, Monday to Friday. This is an on-site role.

Disabled applicants are welcome and encouraged to apply. We will make accommodations during the recruitment process to ensure accessibility.

We are devoted and committed to developing our teams and ensuring that our staff have the courage, commitment and responsibility to perform at their best. We provide significant resources to enable you to achieve your potential and expect our staff to perform to the best of their ability at all times.

Holmenis an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Apply today

If you’re looking for the opportunity to challenge yourself and make a positive impact with a pioneering customer orientated business, we’d love to hear from you.

To apply, please click the “Apply for this position” link at the end of the advert and upload your CV to arrive by 1800 hours on 30th January 2026.

Holmen’s operations are powered by the forest. The growing trees, the water rushing down the mighty rivers and the wind blowing through the treetops. This is the heart of Holmen, a business built around the forest ecocycle and the renewable products we can create from it. Our business areas are Forest, Renewable Energy, Wood Products, Paperboard and Paper. With a workforce of 3 500 people, we create a sustainable future and value for shareholders, customers and society with courage, commitment and responsibility.

Premium paperboard and innovative paper products from fresh fibre Holmen produces premium paperboard and innovative paper products for everything from cosmetics, electronics, pharmaceuticals and food to books, magazines, advertising and transport packaging. Our products are appreciated by conscious customers due to their exceptional properties and low climate footprint. We use fresh fibre from sustainably managed and certified forests. Our production and processing facilities are located in Braviken, Hallstavik, Iggesund and Strömsbruk in Sweden and Workington in the UK.