Planning, Performance & Quality Administrator

Lancashire Care NHS Foundation Trust; Leyland; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider is seeking a Band 3 Performance, Planning and Quality Administrator in Leyland. This role involves maintaining performance data, supporting clinics, and ensuring effective administrative processes. The ideal candidate has strong administration and customer service skills, experience with data input, and a good understanding of NHS protocols. You will manage workload under pressure and supervise staff as needed, ensuring quality service delivery in a dynamic environment.

Qualifications

• Previous experience in administration and customer service.
• Proven experience in minuting sensitive meetings.
• Knowledge of NHS and LSCFT policies.

Responsibilities

• Maintain systems and databases for service planning.
• Input data and ensure accuracy.
• Support clinics and training programmes.

Skills

High-level keyboard skills

Ability to prioritise workload

Ability to work under pressure and to deadlines

Ability to work as a team member

Education

5 GCSEs grade C or above including Mathematics and English

ECDL or equivalent

NVQ 3 / RSA Grade 3 or equivalent

Tools

Microsoft Office applications (Excel, Access, Word, PowerPoint)

Job description

Job Summary

An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Leyland House. Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour. Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service, whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns. Administrators are required to support meetings; therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre‑requisite.

Main Duties of the Job

The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required. The post holder will also support the organisation of clinics, education and training programmes, promotional and marketing events as required. The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Network’s administrative service, providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision. The post holder will provide support and day‑to‑day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as required.

About Us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services, including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well‑being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, flexi‑time and career breaks.

Details

• Date posted: 19 November 2025
• Pay scheme: Agenda for Change
• Band: 3
• Salary: £24,937 to £26,598 a year
• Contract: Fixed term
• Duration: 6 months
• Working pattern: Full‑time
• Reference number: 351-CEN2337-CL-A
• Job locations: Admin Clinical Services Leyland (C), Leyland House, Central Lancashire, Leyland, PR25 2TN

Essential Education / Qualifications

• 5 GCSEs grade C or above, including Mathematics and English Language, or equivalent
• ECDL or equivalent
• NVQ 3 / RSA Grade 3 or equivalent

Essential Knowledge

• Knowledge of NHS
• Knowledge of LSCFT policies and values
• Good working knowledge of all Microsoft Office applications (Excel, Access, Word, PowerPoint)
• Knowledge and awareness of working with people making health‑related changes
• Knowledge of effective admin systems and ability to apply to work

Essential Experience

• Data inputting and checking
• Experience in a customer services environment, dealing with individuals face‑to‑face and by telephone
• Administration of meetings – organising, minute taking
• Diary management
• Supervision of staff

Essential Skills & Abilities

• High‑level keyboard skills
• Ability to prioritise workload
• Ability to work under pressure and to deadlines
• Ability to work as a team member

Essential Personal Qualities

• Analytical
• Adaptability to change
• Initiative
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

Employer Details

Employer: Lancashire & South Cumbria NHS Foundation Trust
Address: Admin Clinical Services Leyland (C), Leyland House, Central Lancashire, Leyland, PR25 2TN
Website: https://www.lscft.nhs.uk/