Planner

Daniel Owen Ltd.; England; On-site; GBP 27,000 - 35,000; Full time

Job summary

A growing company in the UK seeks a Planner to join its Basildon team. The role involves managing schedules and appointments, maintaining communication with clients and subcontractors, and ensuring service levels are met. Ideal candidates will have experience in social housing, strong communication skills, and good planning abilities. Benefits include a Profit Share Scheme, 26 days of holiday, and enhanced pension plans.

Benefits

Profit Share Discretionary Annual Bonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Candidates will have a background in social housing and repair and maintenance.
• Good level of written English and skilled in communication with various stakeholders.
• Basic building maintenance knowledge is advantageous.

Responsibilities

• Responsible for organizing appointments and ensuring contractual obligations are met.
• Manage subcontractor works and maintain communication with customers.
• Attend review meetings to assess subcontractor performance.

Skills

Communication skills

Project management skills

Computer skills

Planning knowledge

Customer service orientation

Job description

Planner
Permanent
Based in Basildon
0800-1700
£27500

About the Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement.

About You

andidates will have the following:

• Social Housing and Repair and Maintenance background.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription