Phone Shop Manager - Hucknall & Heanor (Dual Site) Job Share 18 Hours per week

Tesco PLC; Ashfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supermarket chain in the United Kingdom is seeking a passionate team leader to drive excellent customer service in a retail environment. You will motivate your team, act upon customer feedback, and ensure product presentation standards are met. Additionally, you will manage your budget, engage your team in community initiatives, and celebrate successes together. This role requires strong leadership, a commitment to customer care, and the ability to create a welcoming shopping experience.

Responsibilities

• Lead and motivate your team to communicate effectively with customers.
• Listen to customer feedback and act on it promptly.
• Ensure team delivers great shopping experiences daily.
• Encourage team to present products well and maintain proper storage.
• Control costs in your department and meet budgetary goals.
• Work collaboratively with management to coach the team.
• Celebrate team success and promote community involvement.

Job description

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

• You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
• You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
• You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
• You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
• You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
• You will lead the service culture in your department, always role‑modeling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
• You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
• You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
• You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
• You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
• You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.

Interacting with People

• Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
• Customer Focus: Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Decision Making: Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Teamwork: Working co-operatively (rather than competitively) with others to achieve a common goal.