Pet Care Deputy Manager - Lead & Inspire Customer Experience

Pets at Home; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pet care business in Godalming is seeking a proactive Deputy Manager to join their team. This role involves leading daily operations, inspiring the team, and ensuring exceptional customer service for pets and their owners. Ideal candidates will have experience managing teams in busy retail or customer-focused environments and possess strong communication skills. Join us to make a real impact in the community and thrive in a supportive environment!

Benefits

Generous colleague discounts

Career progression opportunities

Industry-leading training

Qualifications

• Experience in running a team in a retail or customer-focused environment.
• Proven track record of working with KPIs and driving team performance.
• Strong communication and organizational skills.

Responsibilities

• Lead and inspire your team while managing store operations.
• Deliver exceptional customer experiences tailored to visitors and their pets.
• Foster a culture of inclusivity and collaboration among staff.

Skills

Team leadership

Communication skills

Operational excellence

Customer engagement

Job description

A leading pet care business in Godalming is seeking a proactive Deputy Manager to join their team. This role involves leading daily operations, inspiring the team, and ensuring exceptional customer service for pets and their owners. Ideal candidates will have experience managing teams in busy retail or customer-focused environments and possess strong communication skills. Join us to make a real impact in the community and thrive in a supportive environment!