Personal Banking & Customer Service Specialist

NatWest Group; City of Edinburgh; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial services provider is seeking a motivated Customer Service Personal Banker in Edinburgh. In this role, you will guide and support customers in achieving their financial goals, handling banking queries with precision. Strong communication and customer service skills are essential for success. The position offers a competitive salary starting at £26,010, along with generous holiday entitlement and comprehensive benefits. Flexibility is required due to branch hours, including some Saturdays and bank holidays.

Benefits

Flexible reward programme

33 days holiday entitlement, pro rata

Monthly retirement fund contribution

Qualifications

• Motivated and driven to develop your career.
• Ability to thrive under pressure.
• Commitment to develop new skills and responsibilities.

Responsibilities

• Guide and support customers in achieving financial goals.
• Complete general banking requests such as payments and transfers.
• Identify opportunities to help customers with financial products.

Skills

Strong communication skills

Customer service passion

Attention to detail

Interpersonal skills

Job description

A leading financial services provider is seeking a motivated Customer Service Personal Banker in Edinburgh. In this role, you will guide and support customers in achieving their financial goals, handling banking queries with precision. Strong communication and customer service skills are essential for success. The position offers a competitive salary starting at £26,010, along with generous holiday entitlement and comprehensive benefits. Flexibility is required due to branch hours, including some Saturdays and bank holidays.