Personal Banker: Training & Customer Experience

NatWest Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Customer Service, Personal Banker in Newcastle Under Lyme. The role involves guiding customers in achieving their financial objectives, completing banking requests accurately, and enhancing the customer experience. Candidates should be motivated, possess strong communication skills, and have a passion for customer service. The position offers a competitive salary starting at £26,010, along with benefits like a flexible rewards program and generous holiday entitlement.

Benefits

Healthcare and lifestyle benefits

33 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Motivated and driven to develop your career.
• Commitment to providing outstanding service.
• Ability to influence and explain product benefits simply.

Responsibilities

• Guide customers to achieve their financial goals.
• Complete general banking requests efficiently.
• Identify opportunities for customers regarding financial products.

Skills

Strong communication skills

Customer service passion

Attention to detail

Ability to thrive under pressure

Strong interpersonal skills

Job description

A leading financial services company is seeking a Customer Service, Personal Banker in Newcastle Under Lyme. The role involves guiding customers in achieving their financial objectives, completing banking requests accurately, and enhancing the customer experience. Candidates should be motivated, possess strong communication skills, and have a passion for customer service. The position offers a competitive salary starting at £26,010, along with benefits like a flexible rewards program and generous holiday entitlement.