Personal Banker

NatWest Group; St Helier; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading banking institution is seeking a Personal Banker to support customers in achieving their financial goals. In this role, you will guide customers, complete banking requests, and enhance their overall banking experience. The ideal candidate should have experience in customer service with strong communication skills and a passion for delivering excellent experiences. A commitment to career progression and professionalism is emphasized.

Qualifications

• Experience in a customer-facing environment is essential.
• Strong ability to communicate effectively with customers.

Responsibilities

• Guide and support customers to achieve their financial goals.
• Provide outstanding service in every interaction.
• Complete general banking requests such as payments and transfers.
• Help customers understand banking options and book financial health checks.
• Identify opportunities to fulfill customer financial needs.

Skills

Customer service

Communication skills

Attention to detail

Resilience

Interpersonal skills

Job description

Join us as a Personal Banker

• You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to enhance their individual banking experience
• Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role

What you'll do

Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having great conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers when needed
• Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
• Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you'll need

To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.

You’ll also need:

• A passion for customer service and delivering excellent customer experiences
• Good attention to detail
• Resilience
• Interpersonal skills
• The ability to work collaboratively and autonomously