Performance & KPI Analytics Lead

Carbon60; Winsford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent service provider in the UK is looking for an experienced Performance Manager to lead and manage the performance framework for a significant service contract. You will oversee KPI management, reporting, and manage the helpdesk function. The ideal candidate has strong stakeholder engagement skills, a background in performance management, and proficiency in IT systems. This is a senior role with opportunities for team development.

Qualifications

• Strong ability to build and maintain effective relationships with stakeholders.
• Excellent planning, prioritisation, and organisational skills.
• Experience in performance management, data analysis, and reporting.

Responsibilities

• Produce benchmarking performance reports and scorecards.
• Ensure accuracy and quality of performance data.
• Manage performance-payment mechanisms.
• Support governance processes and document actions.
• Oversee annual service planning and contract reviews.
• Provide leadership and support for the helpdesk function.

Skills

Stakeholder engagement

Data analysis

Communication skills

Planning and organisation

Team development

Education

Relevant qualification in construction, business, or IT

Tools

CAFM

Microsoft Office Suite

Job description

A prominent service provider in the UK is looking for an experienced Performance Manager to lead and manage the performance framework for a significant service contract. You will oversee KPI management, reporting, and manage the helpdesk function. The ideal candidate has strong stakeholder engagement skills, a background in performance management, and proficiency in IT systems. This is a senior role with opportunities for team development.