Performance Director, SME Business Banking

HSBC Group; City of Westminster; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading banking institution in London is seeking a Performance Director for their SME Business Banking division. The role focuses on managing regional performance, enhancing team capabilities, and driving growth strategies while supporting local teams. The ideal candidate will have proven coaching skills, exceptional knowledge of the UK market, and the ability to thrive in a high-pressure environment. Joining this team provides opportunities for professional development and a comprehensive benefits package.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Proven track record in coaching and managing team performance.
• Extensive knowledge of the UK market dynamics.
• Strong presentation and communication abilities.

Responsibilities

• Manage regional profile for SME Business Banking performance.
• Support local teams in identifying business opportunities.
• Analyze financial data to inform strategic decisions.
• Lead local engagement plans and marketing opportunities.

Skills

Coaching and performance management skills

Excellent interpersonal skills

Ability to thrive in high-pressure environments

Stakeholder engagement

Job description

Performance Director, SME Business Banking

HSBC

London, United Kingdom

Permanent

Full time

Competitive pay and benefits, including private healthcare, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Performance Director, SME Business Banking. The Performance Director will report directly into the Regional Director, fostering a strong risk‑aware culture across the Relationship Manager population. The role holder will analyse local financial performance and market trends to inform growth strategies, driving a customer‑obsessed mindset and embedding a high‑performance culture throughout the region.

What you will do

• Manage regional profile to facilitate execution of customer deals, referrals and management of SME Business Banking regional performance.
• Foster a strong performance‑driven and growth mindset across the regional team.
• Support Local Directors and Relationship Managers to identify opportunities to further support small businesses across London within their portfolios.
• Coordinate regional reviews to ensure strong talent and succession management coupled with performance outcomes linked to training and personal development.
• Lead the regional internal and external engagement plans through the coordination of events, relationships with external bodies central to London and identifying marketing opportunities.
• Support and analyse local market trends and financial data to make informed decisions.
• Take a proactive approach to performance improvement and growth.
• Prepare and present local meeting packs as required, including MI tracking for local campaigns.

To be successful in this role you should meet the following requirements

• Proven coaching and performance‑management skills.
• Experience in driving team and individual performance to achieve customer and financial targets.
• Extensive knowledge of the UK market, understanding the interplay between geopolitics and commercial outcomes, and connectivity with a range of stakeholders (customers, regulators, employees).
• Excellent interpersonal, presentation and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with clients and colleagues.
• Ability to thrive in a high‑pressure environment, meet role demands and make prompt and practical business decisions, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes.
• Ability to understand a customers' business and priorities and interact with business customers at all levels.
• Being open to different points of view is important for our business and the communities we serve.
• At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation or age.
• We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.