Performance & Change Lead: Drive Continuous Improvement

Career Choices Dewis Gyrfa Ltd; Farington Moss; Hybrid; GBP 37,000; Full time

Job summary

A housing organization in England is seeking a Continuous Improvement and Change Lead to drive impactful change projects that improve service performance. The role involves leading initiatives to enhance customer experiences, maintaining departmental processes, and developing action plans. The ideal candidate will have project management qualifications and substantial experience in social housing. This position offers a competitive salary of £36,276 per annum with hybrid working options, supporting work-life balance and professional development.

Benefits

Competitive salary

Hybrid and flexible working arrangements

Generous annual leave entitlement

Opportunities for continued professional development

Qualifications

• A formal project management or change management qualification or significant experience in process improvement.
• Substantial experience in social housing or a similar environment.
• Ability to plan effectively and manage workloads.

Responsibilities

• Leading impactful change projects that enhance customer and colleague experiences.
• Maintaining and implementing robust departmental processes.
• Supporting the development of action plans and quality assurance frameworks.

Skills

Project management or change management qualification

Experience in process improvement

Strong verbal and written communication skills

Ability to plan and manage workload

Job description

A housing organization in England is seeking a Continuous Improvement and Change Lead to drive impactful change projects that improve service performance. The role involves leading initiatives to enhance customer experiences, maintaining departmental processes, and developing action plans. The ideal candidate will have project management qualifications and substantial experience in social housing. This position offers a competitive salary of £36,276 per annum with hybrid working options, supporting work-life balance and professional development.