People Services Advisor (6 Month FTC)

OVO Energy; Bristol; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading energy provider in the UK seeks a People Services Advisor to support HR processes and enhance the employee experience. The role involves managing HR queries, utilizing tools like Workday and Jira, and striving to improve service delivery. Candidates should possess strong communication skills, experience in HR, and a commitment to customer satisfaction. This full-time position offers a salary of £25,086 to £32,000, flexible hybrid working, and various employee benefits including a performance bonus and generous leave policies.

Benefits

34 days of holiday

Healthcare cash plan

Gym membership

Cycle-to-work scheme

9% Flex Pay on top of salary

Qualifications

• Experience within HR or HR Operations.
• Strong written and verbal communication skills.
• Ability to build relationships and prioritize effectively.

Responsibilities

• Be the first point of contact for HR queries.
• Manage a queue of enquiries ensuring excellent experiences.
• Support colleagues with access to data and usage of systems.

Skills

Strong communication skills

Ability to offer a great experience

Adaptability

Education

CIPD qualification or Bachelor's degree in Human Resources

Tools

Workday

Jira

Job description

Role OVO-View

Team

People Team

Salary banding

£25,086 - £32,000

Experience

Mid-level

Working pattern

Full-Time

Reporting to

People Services Manager

Sponsorship

Unfortunately we are unable to offer sponsorship for this role.

Top 3 qualities for this role: Strong communication skills, ability to offer a great experience to our people, adaptability to changing scenarios.

6 Months Fixed Term Contract

Where you'll work

At OVO we understand that a one‑size‑fits‑all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub‑based (Bristol, Glasgow or London) providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So naturally the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As a People Services Advisor you will be working in the People Services team that sits within the People Hub providing a high quality service to our people. You will be responsible for ensuring a customer‑focused, inspirational, timely and accurate service is provided to our 4,500 colleagues across all areas of the business.

This role in a nutshell

In this role you’ll work closely with the People Services Manager and Senior People Advisor to deliver an engaging response to people‑related queries whilst constantly looking to evolve and improve the service and experience we provide. This role will have direct responsibility to manage the queue of enquiries we receive, ensuring that our response gives a great experience and supports our people and constantly beats our service levels.

What will I be doing

• You will be the first point of contact for HR queries and provide a great experience for our people across the business by responding to their questions.
• You will bring your personality to the role and use it to achieve daily targets.
• You care how our people feel and understand each question is treated as a priority.
• You have a deep understanding of end‑to‑end people processes, including our policies and procedures, and continually look for ways to improve how we work.
• You use Workday as our system of choice to support our people and maintain their data.
• You use Jira to manage your workload and ensure we deliver an exceptional experience.
• You work with the Senior People Advisor to resolve complex queries.
• You work with other members of the People Team to support them.
• You maintain relevant content and policy documents to ensure accuracy.
• You act as a change agent, coaching and upskilling our people on how they can access data and give them the support they need.
• You actively seek opportunities to drive process and/or content improvements.
• You continuously share knowledge and best practices within the People Services team to improve team collaboration and service delivery.

Your key outcomes will be

• Colleague satisfaction rate.
• Achieving individual daily targets.
• Achieving team weekly and monthly targets.
• Queries answered better than service level.
• Spotting trends in queries and providing training to educate the business and drive down queries in that area.

Systems

• Jira Service Desk
• Workday

You’ll be a successful People Services Advisor here at OVO if you

• Bring your personality to work.
• Are a strong communicator who really cares about the experience you give colleagues.
• Can build strong relationships easily whilst prioritising what’s important.
• Have previous experience working within a similar HR team, be system and data savvy and have the ability to learn how to use Workday and Jira (training will be provided).
• Can evidence where you have delivered an excellent people experience and a high‑quality customer‑oriented service to meet SLAs and KPIs.
• Are a natural people person with the drive to help our people and share our ambition of delivering a world‑class employee experience.

Ideally you will have

• Experience working within HR or HR Operations.
• Experience using company policies and procedures and applying them to the situation at hand.
• Positive attitude and willingness to go above and beyond for our people.
• Competence in using People/HR Workday modules (or similar HRIS).
• Experience of using Jira (or similar) ticketing system.
• A proven track record of delivering high‑quality people‑oriented services to meet required SLAs and KPIs.
• Strong written and verbal communication skills and the ability to build working relationships.
• Results‑focused with the ability to manage competing priorities and multiple stakeholders.
• Excellent problem‑solving skills.
• Strong team player.
• Proactive in achieving results and seeking improvements.
• Attention to detail and an ability to work towards tight deadlines in a fast‑paced environment.

Qualifications

• Ideally working towards a CIPD qualification or a Bachelors degree in Human Resources (or practical experience which provides the equivalent level of HR understanding).

Lets talk about whats in it for you

• We pay you between £25,086 and £32,000 depending on your specific skills and experience. If your expectations are a little different have a chat with us!
• You’ll be eligible for an on‑target bonus of 15%.
• We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
• We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there’s flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto‑enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.
• Heres a taster of whats on offer: 34 days of holiday (including bank holidays).
• For your health: With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more.
• For your wellbeing: With gym membership travel insurance workplace ISA will writing services dental insurance and more.
• For your lifestyle: With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give‑as‑you‑earn donations.
• For your home: Get up to £400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers.
• For your commute: Nab a great deal on ultra‑low emission car leasing plus our cycle‑to‑work scheme and public transport season ticket loans.
• Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
• To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people – so when you join OVO you can play a part – big or small – with any of the Networks. It’s up to you.
• We’ll be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing go ahead and hit apply. We still love to hear from you!
• If you have any additional requirements there is a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.