People Operations Service & Support Manager

DeepL; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading global communications company in Greater London is seeking an HR Operations Manager to enhance employee experience and oversee global HR processes. The successful candidate will be instrumental in streamlining operations and ensuring compliance with regulations. With a focus on HR technology, you will lead cross-functional projects and improve efficiency within the organization. If you're ready for a dynamic role in a fast-paced environment, apply now to join a mission-driven team supporting a diverse culture.

Benefits

Diverse and internationally distributed team

Open communication, regular feedback

Hybrid work, flexible hours

Virtual Shares

Regular in-person team events

Monthly full-day hacking sessions

30 days of annual leave

Competitive benefits

Qualifications

• Proven track record & in-depth knowledge of HR practices.
• Proficiency in using HRIS and other HR technology tools.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Oversee and streamline people operations processes globally.
• Enhance employee experience by managing key HR processes.
• Manage and optimise HR Information Systems.
• Support payroll experts with payroll-related tasks.
• Lead and manage cross-functional projects.
• Ensure HR processes comply with regulations.
• Identify and implement process improvements.
• Collaborate with key stakeholders on HR initiatives.

Skills

HR Expertise

Technology Savvy

Communication Skills

Problem-Solving Skills

Adaptability

Tools

HRIS

Job description

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real‑life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast‑moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well‑being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and Blog.

Meet the team behind this journey

We are growing very fast right now. This is an exciting time, and we need active support as soon as possible! And this is where you come in with your expertise: With your structured way of working, your organizational talent, and your experience in the administrative HR area, you will support us in bringing new colleagues on board and driving existing processes forward to achieve great goals together. You will join an efficient and very well‑organised People Operations Service & Support team of seven, which is continuously growing just like the company, and which will realize great projects together with you. As we continue our global expansion, your role will be crucial in ensuring we maintain our high standards and drive success in new markets.

Your responsibilities

• Global Operations Management: Oversee and streamline people operations processes globally, ensuring consistency and efficiency across all regions.

• Employee Experience: Enhance the employee experience by managing key HR processes, including onboarding, offboarding, and employee engagement initiatives.

• HRIS Management: Oversee the management and optimisation of our HR Information Systems (HRIS) to ensure accurate and efficient data management.

• Preliminary Payroll: Support our payroll experts with payroll‑related tasks, such as payroll preparation or payroll process improvement.

• Project Management: Lead and manage cross‑functional projects within P&C and collaborate with external departments like Finance, Legal, Office Management, and Team Assistants.

• Compliance and Policy Implementation: Ensure all HR processes and policies are compliant with local and international regulations.

• Continuous Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the people operations function.

• Stakeholder Management: Collaborate with key stakeholders across various departments to ensure alignment and effective communication of HR initiatives.

Qualities we look for

• HR Expertise: Proven track record & In‑depth knowledge of HR practices, policies, and regulations, in an international (tech) environment.

• Technology Savvy: Proficiency in using HRIS and other HR technology tools.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Problem‑Solving Skills: Strong analytical and problem‑solving abilities, with a focus on continuous improvement.

• Adaptability: Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities simultaneously.

What we offer

• Diverse and internationally distributed team: Joining our team means becoming part of a large, global community with people of more than 90 nationalities. We’re more than just colleagues; we’re a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we’ve doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: As a language‑focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: We offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

• Regular in‑person team events: We bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new‑joiner onboardings, to company‑wide events that bring us all together–literally.

• Monthly full‑day hacking sessions: Every month, we have Hack Fridays, where you can spend your time diving into a project you’re passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: We value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you’re as strong mentally as you are professionally.

• Competitive benefits: Just as our team spans the globe, so does our benefits package. We’ve crafted it to reflect the diversity of our team and tailor it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you’re hesitant because you don’t check all the boxes, don’t let that hold you back. At DeepL, it’s all about the value you bring and the growth we can foster together. Go ahead, apply—let’s discover your potential together. We can’t wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.