People Operations Partner

Story Terrace Inc.; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A dynamic operational firm in Greater London is seeking a People Operations Partner to enhance employee experiences while ensuring operational excellence. This role requires a proactive individual with experience in people operations, ideally from a manufacturing or operational FMCG background. You’ll work on streamlining processes, managing employee relations, and driving culture and compliance. The position offers hybrid work arrangements alongside a range of benefits including flexible holidays, a share option scheme, and a health and well-being budget.

Benefits

25 days holiday plus bank holidays

EMI share options

Up to 6% matched company pension

Employee discount

Enhanced parental leave

Life Insurance

Cycle to work scheme

Company events

£300 working from home set up

£300 L&D budget

£300 Health and Well-Being budget

Volunteering days

Company clubs

Qualifications

• Experience as a People Operations Partner in a manufacturing or FMCG environment.
• Strong understanding of employment law.
• Experience in using people systems and automating processes.
• Ability to balance urgent needs with strategic projects.

Responsibilities

• Optimize the employee journey focusing on efficiency and core values.
• Lead daily operations of key people tools to ensure efficiency.
• Identify and resolve inefficiencies within the People Team.
• Deliver values-aligned employee experiences at every touchpoint.

Skills

Problem-solving

Emotional intelligence

Data analysis

Service-driven mindset

Resilience

Tools

Hibob

ThanksBen

Ravio

Gemini

Google

Notion

Job description

People Operations Partner

Salary: £50-60k

Location: Hybrid / 2 days in our London office or warehouses (we can them hubs) as and when required

Your mission 💪

As Modern Milkman scales, we must remain sharp, scalable, and relentlessly human. That's your mission as our People Operations Partner - to create impactful, values-driven experiences across the entire employee lifecycle. You will join a lean, dynamic team, taking ownership of initiatives that fuel our future.

This is the role for the strategist who:

• loves the challenge of solving complex problems.
• thrives in ambiguity and enjoys being hands‑on.
• partners seamlessly with leaders, guided by strong emotional intelligence.
• analyses data to continually improve people's experience.
• seeks a steep learning curve in a fast‑moving, high‑growth environment.

You’ll be the architect of our people processes. Working cross‑functionally, you will deliver practical, values‑driven solutions - whether you’re streamlining a system, resolving a sensitive ER case, or launching a major new initiative. If you thrive on balancing immediate needs with high‑impact, long‑term projects, apply now to shape our people’s experience!

What you’ll be doing 💡

You will be instrumental in optimising every stage of the employee journey at Modern Milkman, focusing on efficiency, impact, and our core values.

Operations & Excellence

• Master Our Tools: Lead the daily operations of key people tools (Hibob, ThanksBen), ensuring highly efficient systems.
• Streamline & Refine: Proactively identify and resolve inefficiencies and duplication within the People Team.
• Maintain Compliance: Ensure all people policies are current, inclusive, and fit for purpose.
• Manage Critical Support: Provide empathetic and fair support to managers through employee relations (ER) cases.
• Champion Our Culture: Deliver values‑aligned employee experiences at every touchpoint, and help organize team events.

Strategy & Design

• Elevate the Employee Lifecycle: Continuously improve core processes from onboarding through offboarding.
• Embed Our Values: Design practical, inclusive people processes that integrate our Impact strategy.
• Drive Performance: Collaborate to build high‑performing teams and develop essential manager training.
• Innovate with AI: Lead the introduction of AI‑powered tools to boost operational performance across the People Team and the wider business.

What you’ll bring 🤝

• We are looking for an experienced, ambitious, solution‑oriented person ready to drive operational excellence and impact.
• Direct experience as a People Operations Partner, ideally within a manufacturing or operational FMCG environment.
• A deep understanding of employment law coupled with an unwavering commitment to detail and data accuracy.
• A service‑driven mindset; you are motivated by understanding our teams and making life significantly easier for others.
• Highly confident using people systems (our people tech stack is Hibob, ThanksBen, Ravio, Gemini, Google and Notion), with a passion for automating processes
• Resilient and adept at balancing reactive, urgent needs with crucial long‑term strategic projects in a fast‑paced setting.
• Curious about new tools (especially AI) and eager to experiment with innovative ways to improve operational performance.

Benefits 🎁

• 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
• EMI share options
• Up to 6% matched company pension.
• Access to ThanksBen, for a range of core & flexible benefits
• Employee discount off Modern Milkman products
• Enhanced parental leave & pay
• Life Insurance
• Cycle to work scheme & Octopus EV salary sacrifice
• In‑person company events
• £300 working from home set up
• £300 L&D budget per annum
• £300 Health and Well‑Being budget
• Endless samples of our stock – Seriously, our category managers have us taste testing food and drinks all the time!
• Up to 4 weeks working abroad
• 2x volunteering days and team volunteering days
• Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun‑related clubs you can think of.

Interview Process

5 stages (incl. a task) 🔢

Hiring Manager Interview 45mins > Technical interview 1 hour > Ways of working 1 hour

Candidate Experience ⭐️

Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible.

We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.