People Operations Enablement Partner

Coursera; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading online learning platform is seeking a People Ops Enablement Partner for EMEA. This role involves driving operational excellence in onboarding and compliance across various countries, including the UK. Ideal candidates have over 5 years in People Operations, strong knowledge of employment laws, and experience with HR systems. You will collaborate with global teams and leverage data to continuously improve processes while working within a dynamic, fast-paced environment. Join us in making a global impact!

Benefits

Flexible working options

Global team collaboration

Inclusive workplace

Qualifications

• 5+ years in People Operations or HR Operations, with hands-on ownership across multiple EMEA countries.
• Strong working knowledge of country-specific employment laws and compliance across key EMEA markets.
• Hands-on experience with HR systems, including Workday and ServiceNow.

Responsibilities

• Own end-to-end People Ops delivery for EMEA, ensuring onboarding, offboarding, and compliance are executed accurately.
• Drive alignment across HRBPs, Legal, Payroll, and Finance by setting clear operating expectations.
• Use insights from tickets and SLAs to recommend process improvements.

Skills

People Operations

HR Operations

Compliance knowledge

Analytical skills

Stakeholder management

Tools

Workday

ServiceNow

Google Workspace

Job description

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world‑class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer‑first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co‑working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview

The People Ops Enablement Partner, EMEA will play a critical role in driving operational excellence, compliance, and scalable People Operations across key EMEA markets, including the United Kingdom, France, Germany, United Arab Emirates, and Saudi Arabia.

This position will partner closely with People Services, HRBPs, Legal, Payroll, and Finance to ensure seamless People Ops delivery and alignment with global standards while adapting processes for local compliance.

The ideal partner is a hands‑on, solutions‑oriented operator with strong regional HR expertise, a deep understanding of compliance, and a mindset for innovation and continuous improvement.

Operational Excellence & Regional Partnership

• Own end‑to‑end People Ops delivery for EMEA, ensuring onboarding, offboarding, leave of absence, mobility, benefits, payroll, and compliance are executed accurately, on time, and in line with local regulatory requirements.
• Serve as the EMEA owner for global People Ops programs, driving consistent execution across the region while determining where localization is required and holding the bar on quality and compliance.
• Drive alignment across HRBPs, Legal, Payroll, and Finance by setting clear operating expectations, resolving gaps in lifecycle processes, and leading continuous improvements across EMEA workflows.
• Own Tier 2 and Tier 3 People Ops escalations for EMEA, ensuring issues are resolved with sound judgment, clear documentation, and appropriate risk management.
• Own performance and outcomes for regional vendors, including immigration, payroll, benefits, and compliance providers, holding them accountable to SLAs, resolving escalations, and driving ongoing service improvement.

Process Design, Knowledge Management & Governance

• Translate Global Policies: Adapt global policies into region‑specific workflows while ensuring compliance and SLA alignment.
• Implement Global Programs: Support rollout of global initiatives, automation pilots, and process improvements within the region.
• Ensure Compliance & Risk Oversight: Conduct periodic reviews to ensure regulatory compliance, operational readiness, and regional coordination.
• Leverage Data for Improvement: Use insights from tickets and SLAs to identify inefficiencies and recommend automation opportunities.
• Cultivate an AI‑First Mindset: Experiment with emerging tools to enhance documentation, workflows, and communication.
• Identify AI Opportunities: Proactively identify areas where AI and automation can simplify processes and improve decision‑making.
• Collaborate and Experiment: Partner with People Tech and AI teams to test and scale automation pilots.

Basic Qualifications

• 5+ years in People Operations or HR Operations, with hands‑on ownership across multiple EMEA countries.
• Strong working knowledge of country‑specific employment laws and compliance across key EMEA markets, including the UK, France, Germany, UAE, and Saudi Arabia.
• Strong knowledge of the most common Leave of Absence in EMEA and eligibility criteria.
• Experience operating in fast‑paced, global environments, ideally in tech, high‑growth, or matrixed organizations.
• Hands‑on experience with HR systems, including Workday, ServiceNow (or similar ticketing tools), and Google Workspace.

Preferred Qualifications

• Experience in a global, matrixed, or shared‑services People Ops model. We are a globally distributed team working remotely first which means we may need to adjust our working patterns to collaborate effectively across timezones.
• Prior exposure to program or project management and process improvement methodologies.
• Familiarity with AI tools, automation, or data‑informed process design.
• Ability to operate effectively in a dynamic, evolving environment.
• Strong communication and stakeholder management skills across regions and functions.
• Sound analytical and decision‑making skills, especially in ambiguous situations.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail]. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.

Coursera is a U.S. government contractor and we are required to inquire about conflicts before we can recruit current or former government employees. If this applies to you, we request a letter from your supervisor stating any conflicts or potential conflicts, if any exist.