People Operations Coordinator

Entain; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading gaming company in the UK is seeking an HR Case Manager to handle Tier 2 employee cases efficiently. The ideal candidate will collaborate with multiple teams and utilize HR case management systems. Key qualifications include excellent communication skills, strong attention to detail, and the ability to manage multiple cases. This role offers a chance to improve processes and enhance employee experience while complying with all recruitment regulations. Join us in promoting a diverse and inclusive workplace.

Qualifications

• Experience with HR case management systems for tracking employee cases.
• Familiarity with HRIS, SRT, and UAT testing.
• Strong written and verbal communication skills.

Responsibilities

• Handle Tier 2 cases per service inventory, ensuring timely resolution.
• Collaborate with various teams for seamless case flow.
• Provide expertise on complex queries and escalate as needed.
• Track and document cases in the HR system.

Skills

Tech savvy

Excellent communication skills

Attention to detail

Organizational skills

Multi-tasking ability

Knowledge of process improvement methodologies

Proficiency in Microsoft Office Suite

Tools

ServiceNow

Oracle HCM

Teams

Outlook

Job description

Job Description

Handle Tier 2 cases per service inventory, ensuring timely resolution within SLAs

Collaborate with Tier 1, Tier 3, and other teams (EUS, Workplace, Payroll) for seamless case flow and service delivery

Provide expert guidance on complex queries, escalating to Tier 3 when needed

Track and document cases in the HR system, ensuring accuracy and compliance with policies and labor laws

Identify process improvements to enhance efficiency and employee experience

Support HR systems testing (SRT, UAT) to ensure smooth functionality

Manage procurement tasks, including setting up new providers and processing purchase orders

Qualifications

• Tech savy - we use HR case management systems such as : (e.g., ServiceNow, Oracle HCM) for tracking and resolving employee cases
• Familiarity with HRIS (Human Resources Information Systems) and experience with system testing, such as Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT)
• Excellent communication skills, both written and verbal, with the ability to provide clear guidance and support to employees and managers
• Attention to detail and strong organizational skills, ensuring accuracy in documentation and case management
• Ability to manage multiple cases simultaneously, prioritize tasks, and work in a fast-paced environment while maintaining service-level agreements
• Knowledge of process improvement methodologies and experience in identifying areas for operational enhancements within people services
• Proficient in Microsoft Office Suite and other business tools (e.g., Teams, Outlook)

Additional Information

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.