People Operations Associate

Monzo; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Job summary

A leading fintech company in the UK is seeking a People Operations Associate to support their expansion across EU countries. This role involves managing employee lifecycle processes and ensuring compliance across systems while providing excellent support to employees. With flexible working options and a focus on developing diverse teams, candidates are encouraged to apply even if they do not meet every qualification listed. Exceptional attention to detail and the ability to prioritize tasks are essential in this role.

Benefits

Flexible working hours

£1,000 learning budget

MacBook provided for remote work

Share options

Qualifications

• Experience working in people operations across different EU jurisdictions.
• Excited by developing EU specific people processes.
• Great attention to detail for system changes.

Responsibilities

• Administer employee lifecycle changes and manage core processes.
• Act as the first point of contact for people queries.
• Design and improve core people processes.

Skills

Experience in people operations across EU jurisdictions

Prioritization skills

Attention to detail

Strong communication skills

Job description

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts we offer joint accounts for 16-17 year olds, a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

Hear from our UK team about what it's like working at Monzo

London or Remote UK 34,000 - 46,000

Benefits Hear from the team

Monzo is expanding in the EU and we're on the lookout for a People Operations Associate to join our UK team and support our expansion across multiple EU countries. This role reports to the People Operations Team Lead and is part of Monzo's Global People Collective.

The People Operations team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.

Each day will be different and you'll learn a lot about the inner operations of how a People team works. The People lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You'll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.

Ultimately this role is key to ensuring seamless people processes maintaining compliance and providing essential support across Monzo particularly as we expand our EU operations.

Key Responsibilities

• Owning end-to-end employee lifecycle administration: administer employee lifecycle changes (joiners, moves, offboarding) and manage core processes (benefits, leave, contractual changes, references).
• Providing frontline People query support: act as the first point of contact for Monzonaut queries relating to people policies, procedures and ways of working.
• Designing and improving core processes: collaborate with the wider People Collective team to design re-work and continuously improve core people processes for the expanding EU structure.
• Overseeing data integrity and compliance: proactively analyse and audit people data to ensure accuracy and completeness within people systems.
• Supporting project execution: support people-wide projects across all functions (Reward, Hiring etc.).
• Administering learning & development and regulatory training: manage the administration and roll out of local mandatory and regulatory training programs across EU jurisdictions.
• Supporting the compilation and checking of monthly payroll and handling pay queries.

Qualifications

• You have experience working in people operations across different EU jurisdictions.
• You are excited by the opportunity to contribute to developing EU specific people processes ensuring compliance and a great experience for our Monzonauts as we grow.
• You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different SLAs to meet.
• You have great attention to detail. We're making system changes and issuing contracts and reference letters which have to be right first time.
• You have strong communication skills. We're the first point of contact to our Monzonauts for all things People related and provide a delightful experience.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us we encourage you to apply even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

Benefits

34,000 - 46,000 share options.

This role can be based in our London office but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

Application Journey

• Recruiter Call
• Role specific interview
• Behavioural interview

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have a preferred name please use it to apply. We don't need full or birth names at application stage.

Required Experience : IC

Key Skills

Business, Information Management, Accounting, Corporate Risk Management, Faculty, Jms

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary: 34,000 - 46,000