People Manager - Central London, Thames & London City Area

Marks and Spencer; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent retail company in Central London is seeking a People Manager to enhance colleague experiences. You will lead talent development, support performance management, and coordinate assessments. Candidates should have proven people management experience within retail and outstanding communication skills. This role is crucial for integrating robust people processes and requires being onsite five days a week.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Qualifications

• Proven experience in a people management role within the retail industry.
• Outstanding skills in talent development and performance management.
• Ability to analyse data and provide actionable insights.

Responsibilities

• Lead Team Manager resourcing and support career progression.
• Coordinate assessment processes for Team Managers.
• Drive high standards in performance management and colleague engagement.
• Drive people-related activities for store openings and transformations.
• Analyse people data to mentor leaders and enhance performance.

Skills

People management in retail

Assessment and recruitment processes

Talent development

Data analysis

Communication skills

Job description

Overview

People Manager - Central London, Thames & London City Area

Ready to make a real impact on the colleague experience? Join our dynamic People team and help bring our people plan to life.

In this fast-paced, purpose-driven role, you'll be at the heart of creating brilliant moments for our colleagues, from driving talent development and performance to delivering seamless people processes across our stores. If you're passionate about people, thrive on collaboration, and love turning strategy into action, this is your chance to shape the future of our teams and make every colleague feel supported, empowered, and inspired.

This role requires regular travel across the region(s) and to be on site in our stores 5 days per week. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What Youinds in the role

What You'll Do:

Talent Development & Succession Planning: Lead Team Manager resourcing across the region and support career progression through targeted programmes like Stepping into Team/Store Manager, ensuring a strong pipeline of future leaders.

Assessment & Onboarding Excellence: Coordinate assessment processes for internal and external Team Managers including early career colleagues.

Performance & Engagement Support: Partner with store teams and regional leaders to drive high standards in key people practices such as performance management and colleague engagement.

Operational Delivery & Change Management: Drive people-related activities for store openings, closures, and transformation activity, while ensuring accurate execution of HR processes and systems.

Data-Driven Insights & Coaching: Analyse people data to identify opportunities, mentor leaders, and promote compliance with tools like MyHR and People Hub to enhance store performance.

Key Relationships that will help you to succeed in this role are:

• Regional People Partner
• Regional Learning Partners
• Regional Manager
• Store Management Teams

Who you are

• Proven experience in a people management role within the retail industry.
• Strong ability to manage assessment and recruitment processes.
• Outstanding skills in talent development and performance management.
• Flawless execution of people processes with a focus on accuracy and compliance.
• Ability to analyse data and provide actionable insights.
• Excellent communication and collaboration skills.

Whats in it for you

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Are you ready for it? Take Your Marks and apply today.

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