People Business Partner

Mitie; Mount Pleasant; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company in the UK seeks an HR Professional to provide commercial HR solutions, develop the People plan, and support recruitment and onboarding efforts. The ideal candidate will have significant HR experience, preferably CIPD qualification, with strong communication skills to effectively engage with all levels of management. This role involves coaching managers, managing compliance, and enhancing employee engagement across multiple sites. A full UK driving license is essential, and flexibility in travel is required.

Qualifications

• Experience in a commercially focused HR environment.
• Ability to deal with fast-paced business demands.
• Full UK driving license required.

Responsibilities

• Manage development and implementation of People plan.
• Coach and mentor managers on HR processes.
• Support management with compliance and training.

Skills

HR Professional experience

Ability to manage high volumes

CIPD qualified

Microsoft suite proficiency

SAP knowledge

Resilience

Ability to influence

Team player

Confident communicator

Sound employment law knowledge

Education

CIPD qualification

Tools

Microsoft Office

SAP

SharePoint

Job description

Job objectives and responsibilities

To proactively partner managers at all levels in providing pragmatic and commercially focussed HR solutions on people issues that will meet business objectives.

• Development and implementation of People plan within the contract.
• To work closely with the Operational Management teams on delivery of BAU HR items including case management, recruitment and onboarding challenges, culture, and engagement.
• Support resource planning, recruitment, and onboarding activities.
• Involvement in projects across the wider BS business and One HR function as required.
• To develop and maintain working relationships with key stakeholders in the business.
• Responsible for developing and nurturing talent and develop succession plans.
• To be the first point of contact for stakeholders, including senior management as required.
• Point of cascade of One HR and L&D activities including communication and implementation.
• Manage and lead on management upskilling across all levels of management in conjunction with L&D.
• Monitor and maintain key people data including absence and attrition levels in line with HR OGSP.
• Active participation at monthly Union Meetings as the main HR contact.
• Liaison with the Mitie L&D / HR /QHSE colleagues to lead on mental health, occupational health, and employee welfare matters /initiatives.
• Oversee the staffing report for updated headcount vs TOM reports.

Main duties

• Create and deliver People Plan for contract by gaining leadership buy in. Managing secondments and contracts of employment, working in conjunction with the People Support team.
• Monitor complex ER cases and liaise with ER Change Partner on a weekly basis to track timelines and discuss further with the POA.
• Coaching, mentoring, and training managers on core HR processes and procedures, to ensure compliance and mitigate risk and business exposure.
• Driving Mitie values and supporting on improving cultural behaviours on sites.
• Improving awareness of company benefits, and enhancing communications across sites and the wider business, to ensure front line communication is maintained.
• Driving through key areas of compliance to include suspensions, right to work, vetting, HR, L&D, and recruitment.
• Promote and embed performance management culture across the business, including adherence to the Mitie performance management system and ensuring managers are competent in managing people.
• Providing support to line managers in implementing performance management training and assisting with the Mireview appraisal process.
• Work with HR Business Partner on change initiatives in relation to restructuring and new business activity.
• Help compile monthly HR reports as required for the business completing a monthly people report.
• Inform managers of updates in legislation and potential impact on business, sharing legal updates when relevant.
• Ensure employee records and compliance with GDPR requirements are maintained on the contract.
• Support the training team to deliver Licence to Lead Training across the contract.
• Enable employee engagement and communication with all employees to drive improvement of morale and engagement survey results and action planning.
• Supporting with mobilisations of new sites, as required.

Person Specification

• HR Professional with experience in a commercially focussed environment.
• Ability to deal with high volume and fast paced Business and re‑prioritise regularly.
• Preferably CIPD qualified.
• Computer literate; Microsoft suite, SAP, SharePoint.
• Resilient, with ability to influence key decision makers and challenge when necessary.
• Ability to drive the HR agenda with managers.
• Team player and confidence to build relationships with the business and wider HR function.
• Confident and articulate communicator.
• Strong commitment to customer service; able to quickly establish credibility and build rapport and trust.
• Ability to deliver information to managers that may be difficult and challenging.
• Demonstrate understanding of the need for confidentiality.
• Ability to make own decisions and see them through to conclusion.
• Sound knowledge of employment law and best practice.
• Flexible, adaptable, and able to travel across the region as required to meet the needs of the business.
• Full UK driving licence essential.
• Experience of multi‑site, multi‑discipline organisations preferable.
• Ability to deliver HR training on a range of subjects to varying abilities.
• Able to work under pressure and to tight deadlines.
• TUPE experience preferred but not essential.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in service delivery or risk to health and safety or the environment.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.