People and Relationship Administrator

Velindre Cancer Centre; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A specialized healthcare organization in Cardiff is seeking a People and Relationship Administrator to support the administration of the People and OD Department. The successful candidate will be the first point of contact for service users, facilitating efficient communication and support. Key responsibilities include managing HR inquiries, maintaining administrative systems, and providing comprehensive support to the team. Ideal candidates should have strong interpersonal skills, organizational capabilities, and familiarity with HR processes. Knowledge of Welsh is a plus.

Qualifications

• Good interpersonal skills are essential for effective communication.
• Proven organisational skills needed to manage multiple tasks.
• Candidates must have the ability to interpret data for analysis.

Responsibilities

• Act as a first contact for people management queries.
• Provide administrative support for the People and Relationship Team.
• Prepare and produce various documents such as letters and reports.

Skills

Good interpersonal skills

Proven organisational skills

Ability to prioritise and meet deadlines

Ability to interpret data

Ability to work as part of a team

Ability to use own initiative and work under pressure

Welsh Language Skills (desirable levels 1 to 5)

Education

Educated to NVQ level 3 standard or equivalent

Tools

Word

Excel

HR information systems (including databases) e.g. ESR

Job description

We have an exciting opportunity for a customer focused People and Relationship Administrator to join the People and Relationship Team within the Trust.

To be the first point of contact for service users and provide an efficient and high standard of administration support to the People and OD Department, specifically the Business Partners and People and Relationship Team. The role will support with the provision of a comprehensive and proactive administration service, monitoring and maintaining processes and systems, and acting as the first point of contact for managers on people management queries.

To support the wider People and OD function as and when required.

Main duties of the job

Act as a first point of contact for callers to the People and Relationship team, including responding to routine people management queries, in an efficient and timely manner and escalating to the People and Relationship Advisors to respond as appropriate.

Provide an accurate and efficient administration service to the People and Relationship Team, through the provision of the following: incoming/outgoing telephone/Teams calls, HR inbox, stationary supplies, bring forward systems, filling systems, emails, typing, diary maintenance, arranging meetings, administering Trac, and other IT systems as required.

Prepare and produce letters, reports, notes of meetings (including formal investigations and hearings), spreadsheets and other documents in various formats in a timely manner.

Support in long term sickness absence meetings with note taking and basic advice or escalating to the People and Relationship Advisor.

Liaise with hosted organisations when required, including Shared Services, Payroll, DHCW, HTW and external organisations.

Role model the Values of the organisation by own behaviour and to actively promote the Values across the Organisation.

About us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1994, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Skills

• Good interpersonal skills
• Proven organisational skills
• Ability to prioritise and meet deadlines
• Ability to interpret data
• Ability to work as part of a team
• Ability to use own initiative and work under pressure
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Experience

• Experience of Word, Excel and a good knowledge of HR information systems (including databases) e.g. ESR
• Experience of working to deadlines with competing demands
• Experience of HR processes and policies
• Experience of supporting investigations

Qualifications

• Educated to NVQ level 3 standard (including English) or possess the equivalent level of demonstrable knowledge and/or experience
• Knowledge of IT systems and using standard operating procedures
• Knowledge of basic HR Terms and Conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.