Pensions Clerk (Employer services)

West Northamptonshire Council; Northampton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A local council in England is looking for an entry-level position in their Employer Services team, requiring strong communication skills, attention to detail, and proficiency in MS Office. You will provide guidance to employers, manage administrative tasks, and benefit from comprehensive training to excel in the pensions sector. This hybrid role allows you to gain valuable experience while working in a supportive environment. Join our dynamic team where you can make a significant impact and grow professionally.

Benefits

Comprehensive training

Continuous professional development

Hybrid work arrangement

Qualifications

• Meticulous and thorough in your work, ensuring accuracy.
• Able to communicate clearly and effectively with employers and colleagues.
• Adept at managing your time and prioritizing tasks.

Responsibilities

• Manage inbox and respond to emails promptly.
• Chase outstanding documents and handle filing tasks.
• Answer phone queries and manage efficient casework.

Skills

Attention to Detail

Communication Skills

Workload Organisation

Proficiency in MS Office

Self-Motivation

Job description

Are you engaging, relationship-focused, and eager to learn? This role could be perfect for you! Join our dynamic Employer Services team. We support over 700 scheme employers within the Cambridgeshire and Northamptonshire Pension Funds by:

1. Providing guidance and support to employers on various aspects of the LGPS, ensuring compliance with regulations and assisting with scheme administration.
2. Conducting training sessions and workshops to educate employers about their responsibilities and the benefits of the LGPS.
3. Acting as a liaison between the pension fund and employers, facilitating effective communication and addressing any queries or concerns.
4. Monitoring risk exposure to ensure the Fund and its scheme employers are protected.
5. Managing the admission and exit of employers from the Fund in accordance with regulations.

As a newly created role, you’ll support our team’s daily activities in a diverse and fast‑paced environment, ideal for a performance‑focused individual. Our Employer Services team is highly varied, offering you the chance to work with a wide range of employers and gain a broad knowledge of the LGPS. This exposure will provide you with a comprehensive understanding of the scheme’s intricacies and the unique challenges faced by different employers.

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

What will you be doing?

• Inbox Management: Allocate and respond to emails.
• Documentation: Chase outstanding documents, handle filing and archiving.
• Customer Service: Answer phone queries, ensure efficient casework allocation.
• Administration: Maintain databases, assist in onboarding new employers, support event organisation, produce KPI reports, and provide general administrative support.
• For more details, refer to the job description and person specification.

About you

• High Attention to Detail: You should be meticulous and thorough in your work, ensuring accuracy in all tasks, from data entry to document management.
• Excellent Communication Skills: You must be able to communicate clearly and effectively, both verbally and in writing, to engage with employers and colleagues.
• Effective Workload Organisation: You should be adept at managing your time and prioritising tasks to meet deadlines and handle multiple responsibilities efficiently.
• Proficiency in MS Office: You need to be skilled in using Microsoft Office applications, including Word, Excel, and Outlook, to perform various administrative tasks.
• Self‑Motivation: You should be proactive and driven, with the ability to work independently and as part of a team, taking initiative to solve problems and improve processes.

What we can offer you

This is an entry‑level role, so previous LGPS experience is not required. We provide comprehensive training to help you excel. You’ll have opportunities for continuous professional development through workshops, mentoring, and learning resources. We offer a hybrid work arrangement, starting with office‑based training at One Angel Square, then transitioning to a mix of office and remote work. By joining our team, you’ll gain valuable experience in the pensions sector and make a meaningful impact on the services we provide to our scheme employers.

To discuss the role please contact: Louise Hogan or Nick Percival 01604 526463

Please note, we are not engaging with recruitment agencies for this role.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like‑minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions – watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support. West Northants Council, where careers thrive.