PCN Operations Manager

The Grove Medical Centre; Remote; GBP 40,000 - 48,000; Part time

Job summary

A medical center in Egham is seeking an Operations Manager to support the PCN Clinical Director in managing the development of community health services. This permanent contract involves 6 hours per week, is fully remote with occasional on-site travel, and requires strong stakeholder relationships, project management, and financial oversight skills. The position offers an annual salary between £40,000 and £48,000 pro rata. Candidates must have strategic experience in the NHS and excellent organization skills.

Qualifications

• Experience of performance management, including appraisals and staff development.
• Strategic understanding and experience of working in the NHS.
• Understanding of financial accounts.

Responsibilities

• Developing strong relationships with stakeholders across the PCNs.
• Tracking progress of PCN practices against set targets.
• Reporting on ongoing projects and financial position to the PCN.

Skills

Flexible and co-operative

Problem solving and analytical skills

Excellent interpersonal influencing and negotiation skills

Effective time management

Knowledge of IT systems

Tools

Microsoft Word

Microsoft Excel

Job description

Permanent Contract with 6-month Mutual Assessment

Please note: this role is for 6 hours/week and fully remote with occasional on-site travel.

Job summary:

The post holder will actas an Operations Manager for SASSE 2 Primary Care Network (PCN) in North WestSurrey.

Whilst employed by NICS(the GP Federation) the role will report to, and be accountable to the PCNClinical Director and the PCN Board.

The role will supportthe Clinical Director and PCN with managing the implementation of identifiedprojects, supporting achievement of Impact & Investment Fund (IIF) targetsand monitoring PCN development of community services in partnership with otherservices such as social care, mental health and the voluntary sector.

The role will involveday to day liaison with the PCN Practices to ensure engagement andunderstanding of the PCN specifications and implementation.

Main duties of the job

Developing strong relationships and engagementwith a range of stakeholders across the PCNs, Community Providers, Member GPPractices and Locality.

Developing plans for projects identified by thePCN and support the Clinical Director with the implementation of any projectagreed by the PCN Board.

Developingand implementing a rigorous system to track progress with PCN Practices againstthe IIF targets set by NHSE; (including claiming on CQRSand putting in appeal if needed.

Regularlyreport targets, presenting to the Clinical Director and PCN Board on theprogress with ongoing projects, implementation of agreed patient services andIIF targets.

Responsible for disseminating new informationacross the PCN member practices and co-ordinating shared learning;

Understanding the PCN finances, in liaison withNICS Financial Controller and Accountancy team, and reporting back on the PCNfinancial position to the PCN;

Supporting other PCN Operations Managers to ensuregood practice and ways of working are shared and lessons are learnt.

Arranging PCN meetings includingwriting and sending out the minutes., agendas and action plans

Attend all PCNBoard meetings and Ops Team meetings

Oversight, auditing andco-ordinating CAIP (and any other mandatory contractual requirements)

Completing workforce reportingtemplates for PCN (due twice a year)

Updating the NWRS portal

End of year PCN reporting toICB

Co-ordinatingstaff surveys

About us

SASSE 2 PCN (also known as SASSE Network 2) is a Primary Care Network in North West Surrey, England. It is a collaboration of five GP practices working together within the Surrey Heartlands Health and Care Partnership to provide integrated health and social care services to their local population.

• Fordbridge Medical Centre(Ashford)
• Knowle Green Medical Centre(Staines)
• The Grove Medical Centre(Egham)
• The Orchard Surgery(Ashford)

Job responsibilities

The rolewill involve:

Developing strong relationships and engagementwith a range of stakeholders across the PCNs, Community Providers, Member GPPractices and Locality.

Developing plans for projects identified by thePCN and support the Clinical Director with the implementation of any projectagreed by the PCN Board.

Developingand implementing a rigorous system to track progress with PCN Practices againstthe IIF targets set by NHSE; (including claiming on CQRSand putting in appeal if needed.

Regularlyreport targets, presenting to the Clinical Director and PCN Board on theprogress with ongoing projects, implementation of agreed patient services andIIF targets.

Responsible for disseminating new informationacross the PCN member practices and co-ordinating shared learning;

Understanding the PCN finances, in liaison withNICS Financial Controller and Accountancy team, and reporting back on the PCNfinancial position to the PCN;

Supporting other PCN Operations Managers to ensuregood practice and ways of working are shared and lessons are learnt.

Arranging PCN meetings includingwriting and sending out the minutes., agendas and action plans

Attend all PCNBoard meetings and Ops Team meetings

Oversight, auditing andco-ordinating CAIP (and any other mandatory contractual requirements)

Completing workforce reportingtemplates for PCN (due twice a year)

Updating the NWRS portal

End of year PCN reporting toICB

Co-ordinatingstaff surveys for ARRS (including TUPED) reimbursed staff

Dealing withgeneral enquiries from NICS, ICB and practices

Person Specification

Experience

• oFlexible and co-operative
• oAble to identify risk and assess/manage risk when working with individuals.
• oAble to provide leadership and finish work tasks.
• oProblem solving and analytical skills.
• oEffective organiser, influencer and networker
• oExcellent interpersonal influencing and negotiation skills
• oOrganisation skills with the ability to constructively challenge the view and practices of managers and clinicians.
• oKnowledge of IT systems, including ability to use WORD and EXCEL to create simple plans and reports
• oFlexible and able to manage sudden and unexpected demands.
• oEffective time management
• oBe able to prioritise own work effectively and to direct activities of others
• oStrategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles with the organisation and Primary Care sector
• oKnowledge of the regulatory and contractual frameworks for contracts within Primary care, for example enhanced services, QOF and standard GP contract
• oExperience of performance management, including appraisals and staff development
• oUnderstanding of financial accounts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 to £48,000 a yearPro rata to 6 hours/week