PBH Account Manager

AJ Walter Aviation; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation services company is looking for a PBH Account Manager to work at their HQ in Slinfold. This role focuses on managing customer requirements, supporting order fulfillment, and maintaining long-term relationships. The ideal candidate will have experience in aviation supply chain PBH programs or component support, alongside strong problem-solving and communication skills. This position offers a dynamic environment with opportunities for personal and professional growth.

Benefits

Free access to LinkedIn Learning

Modern office with an onsite gym

Discretionary bonus

Qualifications

• Experience in aviation supply chain PBH programs or component support preferred.
• Self‑motivated and able to work within a fast‑paced environment.
• Proven ability to solve customer-related problems effectively.

Responsibilities

• Manage customer requirements through technical research and market analysis.
• Support order fulfilment including negotiation and vendor quality approval.
• Monitor and report on performance against customer KPIs and SLAs.

Skills

Customer relations management

Problem solving

Negotiation skills

Communication

Attention to detail

Job description

About the role

We are seeking a PBH Account Manager (internally known as Customer Service Executive) to join us at our HQ based in Slinfold. By joining AJW Group you will become part of a world‑leading independent specialist in the supply exchange, maintenance, repair and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long‑term relationships and delivering world‑class services.

Responsibilities

Manage customer requirements through technical research, market analysis and Quantum interrogation

Support order fulfilment including negotiation, vendor quality approval and portal processing

Coordinate with internal 大发快三是不是 to ensure timely delivery and core component identification

Oversee warranty RMA credit note and off‑core return processes

Maintain clear communication with customers and vendors, including contractual review meetings

Monitor and report on performance data against customer KPIs and SLAs

Prepare and present operational data both internally and externally

Investigate and resolve queries using quality systems to drive continuous improvement

Qualifications

Collaboration is at the heart of everything you do; you’ll be a key team player working closely with direct colleagues and other departments within the organisation.

Experience in aviation supply chain PBH programs or component support (preferred).

You’ll be attentive to detail ensuring that our customers receive the right information the first time.

Self‑motivated and able to work within a fast‑paced environment.

You’ll enjoy solving problems, sometimes ones that require input from team members.

Proven ability to solve problems promptly and.interceptor effectively, generally customer related.

You’ll have gained experience through a customer‑facing role where you’ve demonstrated negotiation skills.

Confident communication skills.

It would be great if you have industry experience as well as having worked on Quantum, although this isn’t a necessity.

Company & Benefits

At AJW we’re more than just a business – we’re a global team shaping the future of aviation. We connect supply and deliver to keep the world moving and invest in the people who make it happen. When you join us you’ll be part of an innovative, supportive and inclusive workplace where you can grow and thrive.

• A team fun budget to bring colleagues together.
• Free access to LinkedIn Learning to support your development.
• Opportunities to take part in charity events, volunteering and community projects.
• A modern office with an onsite gym, bike‑to‑work scheme and a great restaurant.
• A discretionary bonus and private healthcare.
• Relocation support if you’re moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration and development. However, we understand personal circumstances vary and we support flexibility where needed.