Payroll Officer

Warwickshire County Council; Warwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government council in Warwick is seeking a Workforce Support Officer - Payroll to manage payroll operations with precision. This role includes executing payroll in compliance with service level agreements, providing system support, and training colleagues. Ideal candidates will have strong IT skills, particularly in Excel, and proven experience managing complex payroll records. Benefits include a local government pension scheme, wellbeing resources, and agile working options, ensuring a supportive working environment.

Benefits

Local Government Pension Scheme

Lifestyle discounts

Health Cash Plan

Discounted gym membership

Agile working guidance

Recognition through STAR Awards

Qualifications

• Experience in managing complex payroll records and reconciling large datasets.
• Ability to analyse information and resolve issues independently.
• Strong communication skills and discretion required.

Responsibilities

• Plan and execute payroll operations meeting SLAs.
• Provide system support for payroll and pensions.
• Deliver training on payroll software to colleagues and clients.
• Resolve queries professionally and confidentially.

Skills

Managing high-volume payroll

Strong IT proficiency

Exceptional organisational skills

Clear communication

Education

CIPD Level 3 / CIPP qualification

Tools

Excel

Job description

The Workforce Support Officer - Payroll is based in Warwick within the Payroll Team, part of Workforce Services. This role is essential to ensuring Warwickshire County Council's payroll operations are conducted accurately and promptly, supporting both colleagues and clients. As part of the payroll team, you will utilise modern systems and collaborate with dedicated professionals, all working towards the shared goal of delivering correct payments the first time, every time.

Key Responsibilities

• Plan and execute payroll operations in accordance with established Service Level Agreements (SLAs), prioritising both quality and timeliness.
• Provide advanced system support across payroll, pensions, and employee benefits, including inputting, interrogating, and reporting on payroll data to ensure correct payments are processed.
• Maintain comprehensive process guidance, assist with internal and client audits, and promote data quality and housekeeping standards.
• Deliver training on payroll software to colleagues and clients and lead small-scale improvement projects to enhance service delivery.
• Resolve customer queries (using platforms such as iTrent, Five9, and Hornbill) with professionalism and confidentiality.

Key Benefits

• Local Government Pension Scheme (LGPS) with Shared Cost Additional Voluntary Contributions (AVCs) to enhance your pension.
• Access to lifestyle discounts and savings through Vivup, Cycle to Work scheme, and various wellbeing resources.
• Participation in Citysave Credit Union for accessible saving and borrowing options, plus a car lease scheme through partner organisations.
• Health Cash Plan (BHSF) featuring a 24/7 GP helpline and support from the Employee Assistance Programme (EAP).
• Discounted gym membership and access to Fitter Futures Warwickshire.
• Agile working guidance and enhanced family-friendly leave, including the option to purchase additional annual leave.
• Recognition through STAR Awards and long-service acknowledgement.
• Your future matters to us – we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

Qualifications

• Demonstrated experience managing high-volume and complex payroll or financial records, with the ability to reconcile large datasets, quickly identify anomalies, and maintain accuracy at scale.
• Strong IT proficiency, especially in Excel, with the capability to independently interpret and analyse information to resolve issues.
• Exceptional organisational and prioritisation skills suited to a fast‑paced environment, along with clear, confident communication and discretion.
• Desirable: CIPD Level 3 / CIPP qualification or relevant experience or currently working towards certification.
• The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required – you must be able to speak and provide advice in accurate spoken English to the public.

Working for Warwickshire - This is the difference you make.

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.