Payroll Delivery Manager - Manchester/Newcastle/Glasgow (1568074) 1

Ernst & Young; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global professional services firm in Manchester seeks a Payroll Delivery Manager to ensure timely payroll services for clients. The role involves comprehensive management of payroll processes, team leadership, and advising on technical matters. Ideal candidates will possess strong UK payroll knowledge, project management skills, and stakeholder management abilities. Competitive remuneration and a focus on career development are part of the offering.

Benefits

Competitive remuneration

Career development support

Flexible working options

Qualifications

• Demonstrable good project management and time management skills.
• Ability to build strong client relationships and committed to exceptional client service.
• Flexibility and good team working skills.

Responsibilities

• Responsible for end to end payroll process for multiple clients.
• Review payroll team work for accuracy before client delivery.
• Advise on technical payroll matters, such as termination payments.

Skills

Solid UK Payroll technical knowledge

Strong stakeholder management skills

Strong project management skills

Assertive and proactive approach

Effective research utilization

Excellent customer service skills

Job description

Overview

We are looking for driven and ambitious Payroll Delivery professionals who are keen to develop a challenging and stimulating career. As a Payroll Delivery Manager you will be responsible for delivery of high quality and timely payroll services to a portfolio of clients ranging in size and complexity. This is an exciting role in our fast-growing UK Payroll Operate team. Payroll is a strategic growth driver for EY and therefore has senior leadership interest and support.

Responsibilities

• Ultimate responsibility for the end to end payroll process for a portfolio of clients ensuring that the payrolls are processed and submitted each pay period in a timely and accurate manner
• Undertaking in-depth reviews of the work carried out by the payroll team prior to client delivery
• Advising on any technical payroll matters arising, such as termination payments, payrolling of benefits, statutory payments
• Dealing with client and team queries in relation to payroll operations and ensuring that escalation procedures are in place
• Managing team workloads and allocations
• Counselling of staff including annual and in year reviews
• Preparing client fee and budget details and ensuring the team comply with internal finance procedures
• Approving BACS files for the payment of employees
• Auto-Enrolment compliance
• Dealing with the global team to coordinate payroll offerings
• Set up and attending client meetings when required
• Developing additional services for payroll clients
• Work with the implementation teams to ensure the smooth transition of new payroll clients
• HMRC audit assistance
• Effectively identify, manage, resolve, and mitigate key risks and issues impacting the client delivery, and acting as a point of escalation
• Understanding of and complying with Quality and Risk requirements for professional service firms
• Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process
• There will be an opportunity to also be involved in pursuits if that is of interest to the candidate

Qualifications

• Solid UK Payroll technical knowledge
• Strong stakeholder management skills
• Demonstrable good project management and time management skills - balance multiple priorities by considering importance, level of urgency and other dependencies
• A desire to take on responsibility
• Assertive and proactive approach to the delivery of client engagements
• Ability to network effectively within large organisations and build relationships with individuals and clients
• Ability to utilise research effectively and explain complex subjects in a clear manner
• Ability to build strong client relationships and committed to delivery of exceptional client service

What we look for

• Flexibility and good team working skills
• Strong in both written and verbal communications
• Highly organised with excellent customer service skills and comfortable in a client facing environment
• Strong IT skills and can adapt quickly to working with new technologies
• Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups
• Ability to work with internal/external customers globally and/or virtual basis
• Ability to support with the development of standard methodology, tools, and templates

Benefits

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.