Payments Product Conformance Monitoring Manager, Senior Vice President - Citi

Citi; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial institution seeks a Product Conformance Monitoring Manager for its Payment Services team in Greater London. This senior role involves managing fraud monitoring programs, developing detection capabilities, and providing subject-matter expertise on wholesale payment fraud. Ideal candidates will have significant experience in fraud prevention and risk management within a large financial institution, with exceptional communication skills. The position offers competitive benefits including generous holiday allowance and private medical insurance.

Benefits

Generous holiday allowance

Annual performance related bonus

Private medical insurance

Pension Plan

Qualifications

• Significant experience in fraud prevention within a large financial institution.
• Deep understanding of wholesale payment products and fraud typologies.
• Proven track record of leading complex projects.

Responsibilities

• Serve as Business Owner of the Business Fraud Monitoring program.
• Define and execute Citi Payments fraud detection strategy.
• Evaluate third-party fraud solution providers.

Skills

Fraud prevention

Risk management

AI/ML monitoring systems

Exceptional communication

Analytical skills

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Excel

VBA

SQL

Job description

Job Description

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Fraud risk management and Payments to Citi's Payment Services team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Citi Services (SVCS) is a market leading, award‑winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross‑border interests and provide integrated reporting and management. SVCS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

The Product Conformance Monitoring Manager is a senior level position responsible for managing the Payments' Business Fincrime monitoring programs, setting strategy, and providing direction, leadership and subject‑matter expertise. As part of the Product Conformance Monitoring team within Payment Services, this role will be responsible for the development of Fraud detection capabilities and E2E operating model strategies for Citi Payments (corporate and institutional clients). The overall objective of this role is to develop the required capabilities to ensure Citi is meeting its Fraud‑related Regulatory obligations, internal policy requirements and to monitor our Clients' adherence to Risk appetite, in turn supporting the continued growth of the Payments organisation.

What you'll do

• Serve as Business Owner of the Business Fraud Monitoring program
• Define and executing Citi Payments fraud detection strategy
• Provide authoritative subject matter expertise on wholesale payment fraud typologies
• Drive the end‑to‑end design of the fraud detection services, encompassing data ingestion, rule engine logic, machine learning models, alert generation, case management, and integration points with existing Citi platforms and external systems.
• Lead and influence cross‑functional teams across Technology, Operations, Product, Legal, Compliance, and other Risk functions to drive project initiatives and ensure alignment on fraud mitigation strategies.
• Evaluate and engage with third‑party fraud solution providers and technologies, managing relationships and ensuring effective integration where applicable
• Partner with Fraud Risk and Controls teams to interpret regulatory obligations and policy and identify emerging fraud typologies to reflect in fraud monitoring rules, settings and tolerances
• Scan the external environment for industry and regulatory insights to enable the best‑in‑class controls for wholesale Payments product offerings
• Engage with Business groups and Clients to ensure alignment on operating model and client experience.

What we need from you

• Significant experience in fraud prevention, risk management within a large financial institution.
• Deep understanding of wholesale payment products and associated fraud typologies.
• Experience working with AI / ML based monitoring systems and models, with an understanding of associated monitoring operations, oversight and model risk management activities
• Proven track record of leading complex, end‑to‑end projects in a fast‑paced environment.
• Exceptional communication, influencing, and presentation skills, capable of engaging effectively with all levels of an organization, from technical teams to senior executives.
• Familiar with Data management (e.g. data sourcing, manipulation, and verification)
• Familiar with Excel, VBA, SQL, and other simple programming languages
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Demonstrated analytical skills. Demonstrated problem‑solving and decision‑making skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to work in a team‑oriented environment.
• Bachelor's degree/University degree or equivalent experience. Master's degree preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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