Payment Service Provider (PSP) Operations Specialist - London or Farnborough and remote - 12 months+

Octopus Computer Associates; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading payment solutions provider in the United Kingdom is seeking a PSP Operations Specialist to manage and support the technical payment ecosystem for key clients. The ideal candidate will have a Bachelor’s Degree and experience in modern Payment Technology. Key responsibilities include managing relationships with Payment Service Providers, providing technical support, and producing analytical reports. This role requires strong project management skills and the ability to work independently and in a team environment.

Qualifications

• Experience in modern Payment Technology or Payment Service Provider ecosystems from an operational perspective.
• Ability to communicate verbally and in written form.
• Natural relationship builder and competent in managing multiple stakeholders.

Responsibilities

• Support the operational relationships with key Payment Services Providers.
• Work closely with internal partners and stakeholders.
• Produce reporting and dashboards for tracking and analytics.

Skills

Client management

Technical support

Project management

Problem-solving

Education

Bachelor's Degree in Business Administration, Engineering, Information Technology or related field

Tools

MS Office

Job description

The Payment Service Provider (PSP) Operations Specialist (Contractor) is responsible for understanding and managing the technical payment ecosystem of our key merchant relationships and the various parties involved. The role holder is accountable in supporting the PSP operational relationship for our clients by providing excellent client management & technical support for resolving issues uncovered. The ideal contractor has a technical mindset, extended product knowledge, is customer‑centre, and can lead technical acceptance remediation projects.

What You'll Do

• Support the operational relationships with key Payment Services Providers (PSPs) parties within International Markets.
• Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B.
• Support the adoption of network policy to support the delivery of the PSP strategy
• Work closely with the internal business partners, other client servicing teams and stakeholders, including senior leadership.
• Actively manages and escalates risk and customer‑impacting issues within the day-to‑day role to management.

How You'll Do It

• Build and develop the relationships between global network and key Payment Services Providers (PSPs)
• Create and manage the ecosystem maps for the key PSP entities
• Provide inputs to the portal development and network policy updates to optimize our PSP operational relationships
• Disciplined on effective project, operations and relationship management and can manage different stakeholders, including Cross‑Functional & Leadership teams
• Takes a problem‑solving mindset through the daily operations and lead process improvement opportunities that arise
• Works with vendors and external partners to ensure delivery of the best quality services
• Leverage knowledge in international payment network systems, technical and operational knowledge in authorization and clearing/settlement processes will be strongly desirable
• Produce reporting and dashboards for tracking and analytics.
• Proactively find gaps in the acceptance ecosystem by analyzing data is accountable for any remediation plans.
• Support the day‑to‑day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
• Manages technical communications with client's technical team, project team, client servicing teams and senior executives.
• Provides verbal and written communication regarding issues/incidents impacting our clients on a timely manner, providing recommendations & thoughts on possible ways forward
• Self‑motivated, demonstrated ability to work & lead deliverables independently with little direct supervision and flexible with working hours
• Ensure PSP processes/projects are well documented.

Qualifications

• Bachelor's Degree in Business Administration and Management, Engineering, Information Technology, or related fields
• Experience in modern Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective
• In lieu of a degree, experience in modern Payment Technology, Payment Gateway and Payment Service Providers or similar payment ecosystems
• Good knowledge of MS office package eg PowerPoint, Excel, Word, etc with experience in drafting and delivering presentations to peers and senior management
• Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Physical And Cognitive Requirements

• Primarily remain in a stationary position
• No required movement about the work environment to complete the major responsibilities of the job
• Primarily performed indoors in an office setting
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator
• Ability to communicate verbally; ability to communicate well in written form
• Able to speak other European language(s) would be a plus

Bonus Points If You Have

• Strong project management/client facing implementation skills
• Understanding of payments ecosystem

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.