Pay and Benefits Manager

Torus Group; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent service organization in Liverpool is seeking an experienced Pay and Benefits Manager to lead the delivery of a high-quality payroll and benefits service. In this key leadership role within People Services, you will manage a dedicated team, ensuring accurate payroll processing and effective administration of benefits and pensions. Ideal candidates will have significant experience in payroll management, strong leadership skills, and a professional qualification in Reward or Payroll. This position offers a chance to influence operational excellence and compliance within the organization.

Qualifications

• Professional qualification in Reward, Benefits, Payroll or Pensions (e.g., CIPP) or equivalent experience.
• Significant experience in managing payroll, benefits, and pensions services.
• Proven leadership experience in a team context.

Responsibilities

• Lead and develop the Pay and Benefits team to deliver payroll services.
• Oversee day-to-day payroll processing to ensure compliance.
• Manage systems and processes to enhance service delivery.
• Partner with senior stakeholders on payroll and benefits matters.

Skills

Leadership skills

Stakeholder management

Attention to detail

Technical knowledge of payroll legislation

Communication skills

Process improvement

Education

Degree-level education or equivalent

Professional qualification in Reward, Benefits, Payroll or Pensions

Job description

Job Advert

We are looking for an experienced Pay and Benefits Manager to lead the delivery of a high-quality, customer-focused reward, benefits, payroll and pensions service across Torus. This is a key leadership role within People Services, responsible for ensuring employees are paid accurately and on time, that benefits and pensions are administered effectively, and that systems, data and processes support both operational excellence and the wider People Strategy. You will lead a specialist team, manage complex payroll and pensions activity, drive system and process improvements, and work closely with Finance, senior stakeholders and external partners to ensure compliance, value for money and continuous improvement.

What You Will Be Doing

• Leading, managing, and developing the Pay and Benefits team to deliver a high-quality, accurate, and timely payroll, pensions, and benefits service across the organisation.
• Overseeing the day-to-day processing of payroll, reward, pensions, and associated administration, ensuring compliance with statutory and regulatory requirements.
• Managing People Services systems, data, and processes to improve efficiency, accuracy, and service delivery.
• Acting as a trusted business partner to senior stakeholders, providing expert advice on pay, benefits, pensions, and reward-related matters.
• Leading projects and change initiatives, including system upgrades, policy development, and process improvements.
• Producing regular and ad-hoc payroll, benefits, and pensions reports for management, regulators, and statutory bodies such as HMRC and pension providers.
• Ensuring all activities are compliant with legislation, policies, and risk management frameworks while embedding fairness, equality, and safeguarding principles in service delivery.

What We Are Looking For

• Professional qualification in Reward, Benefits, Payroll or Pensions (e.g., CIPP), or equivalent knowledge gained through experience.
• Significant experience managing payroll, benefits, and pensions services in a complex or multi-payroll environment.
• Proven leadership experience, including managing and developing a team to deliver high-quality operational results.
• Strong technical knowledge of payroll, pensions (including LGPS), reward, and statutory legislation.
• Experience driving process improvements and implementing systems or technology solutions to improve efficiency and accuracy.
• Excellent stakeholder management, communication, and business partnering skills.
• High levels of accuracy, attention to detail, and data quality.
• Degree-level education or equivalent experience is desirable.

Interview Process

• Candidates will undergo in-person interviews, consisting of a competency-based interview. Interviews will take place on the 14th and 15th January 2026 at our Liverpool City Centre office.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed:

• Right to work verification
• Qualification certificate check
• 2x completed references
• Occupational Health Questionnaire – Fit for Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&Cs

We reserve the right to close this advert early if we receive a sufficient number of applications.