Patient Services Team

NHS; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Wakefield is seeking a Receptionist to undertake various reception and administrative duties. Responsibilities include greeting patients, managing appointment systems, and providing support to the clinical team. The ideal candidate will possess strong communication skills, a GCSE education level or equivalent, and relevant qualifications. This is a vital role to ensure seamless patient interaction and service delivery, offering a dynamic work environment.

Responsibilities

• Greeting and directing patients.
• Effective use of the appointment system.
• Booking appointments and processing information.
• Acting as the central point of contact for patients.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Job description

To be responsible for undertaking a wide range of reception/administration duties and the provision of general support to the multidisciplinary team.

This job is advertised by Conexus Healthcare CIC on behalf of Chapelthorpe Medical Centre.

Main duties of the job

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Practice is committed to improving the health and wellbeing of our patients, by providing the highest standard of multi-disciplinary care. Our innovative service delivery model aims to ensure patients are seen by the most appropriate clinician first time, every time. The doctors, nurses and all the staff at Chapelthorpe Medical Centre endeavour to provide a full family based integrated service to our patients. Our success is built upon a commitment of quality through a positive team, giving a reactive and flexible approach to provide our patients with a high quality service.

Job responsibilities

For the full Job Description and Person Specification for this role please see the additional documents attached.

Person Specification

Other

• Flexibility to work outside of core office hours

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.