Patient Services Specialist – Care Team Support

PowerToFly; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Shrewsbury seeks an Associate Patient Service Specialist to deliver excellent customer service in a call center environment. You will manage scheduling, collaborate with the care team, and handle patient inquiries. The ideal candidate has a High School Diploma and at least 1 year of experience in a fast-paced setting. A comprehensive benefits package is offered, and the role may involve a full-time schedule from Monday to Friday, 7:45am to 5pm EST.

Benefits

Paid Time Off

Medical Plan options

Education Reimbursement

Employee Discounts

Qualifications

• 1+ years of experience working in a high-paced environment, including customer service, call center, or healthcare.
• Bilingual English/Spanish is preferred.
• Ability to work full-time Monday to Friday, 7:45am - 5pm EST.

Responsibilities

• Handle outgoing phone calls within a patient clinic.
• Manage patient scheduling and administrative support.
• Collaborate with medical providers and resolve patient inquiries.
• Verify insurance and obtain prior authorizations.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Excel

EPIC/electronic medical record systems

Job description

A healthcare organization in Shrewsbury seeks an Associate Patient Service Specialist to deliver excellent customer service in a call center environment. You will manage scheduling, collaborate with the care team, and handle patient inquiries. The ideal candidate has a High School Diploma and at least 1 year of experience in a fast-paced setting. A comprehensive benefits package is offered, and the role may involve a full-time schedule from Monday to Friday, 7:45am to 5pm EST.