Patient Services Medical Receptionist

Bourne Galletly Practice; Bourne; On-site; GBP 18,000 - 25,000; Part time

Job summary

A healthcare practice in Bourne is seeking a part-time Patient Services Medical Receptionist. The role involves welcoming patients, managing appointments, and assisting with queries in a busy environment. Ideal candidates will have experience in customer service and administrative functions. Join a supportive team dedicated to patient satisfaction.

Benefits

On-site parking

Qualifications

• Experience in a busy customer-facing role, both in person and on the phone.
• Experience with administrative functions and high customer satisfaction.
• Confidence with Microsoft Office packages is helpful.

Responsibilities

• Greeting patients and assisting with queries both in person and on the phone.
• Booking appointments and ensuring accurate information is recorded.
• Managing the flow of patients in consulting and treatment rooms.

Skills

Customer service

Communication

Organizational skills

Education

GCSE equivalent in English and Maths

Tools

SystmOne clinical system

Microsoft Office

Job description

This is an important and interesting role and you will be the first face our patients and visitors will see when they come to our busy Practice. Experience greeting customers and providing assistance with a broad variety of queries will be an important requirement.

We are looking for a someone who is positive, friendly and approachable and who enjoys a challenge. You would be joining a team of 9 other Patient Services Medical Receptionists, all of whom work part-time to ensure we can cover the hours our patients need us. This vacancy includes a late finish, on one day of the week, to support our delivery of 'Extended Access' appointments.

Main duties of the job

Responsible for a broad range of tasks throughout the Practice, including greeting and helping patients both on the telephone and face to face. Additionally::

Booking appointments and recalls ensuringsufficient information is recorded.

Ensure efficiency of appointment system andmonitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments whoneed urgent consultation are seen in a logical and non disruptive manner.

Respond to queries and requests forassistance from patients and visitors.

Advise patients of relevant charges forprivate services, accept payments and issue receipts.

Explain practice arrangements to new patients and those seeking temporary cover.

Ensure that new patient registration forms arecorrectly completed and are supported by all the necessary paperwork. Registerthe new patient on the system as quickly as possible

Ensure that temporary resident forms arecompleted accurately and registration details entered onto the computerimmediately where possible.

Ensure that Workflow and Tasks are dealt withaccurately, appropriately and as quickly as possible.

Action requests for ambulance transportation, record the details as appropriate or direct patients to the correctorganisation.

Pass on information regarding unresolved orurgent problems at the end of each shift.

Update the reception board at the end of eachweek with clinicians whereabouts

Adhere to full end of day procedures prior todeparture

About us

Everyone works hard at Galletly Practice and the team is extremely supportive, approachable and helpful. We enjoy tremendous support from our patients and we have a great reputation, locally. We have been rated 'Outstanding' at our most recent CQC Inspection, something we are all immensely proud of.

We're a close, hard working team and this job is a demanding one which gives a high level of job satisfaction at the end of a varied day!

Job responsibilities

Hours of work for this vacancy;

Wednesday 11am until 8pm with 1 hour for lunch

Friday 8:30am until 5:30pm with 1 hour for lunch

The Practice is opens from 8am to 6:30pm Monday to Friday.

We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm and therefore there will be a requirement to work one late evening per week as outlined above. This element is paid at time and a half from 6pm.

You will;

Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go

Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution

Book routine nursing appointments and recalls ensuring sufficient information is recorded

Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times

Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively

Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms

Respond to all queries and requests for assistance from patients and other visitors

Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts

Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines

Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible

Keep Reception and waiting areas clean and tidy

Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty

Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure

Ensure that the computer database is kept up to date and accurate

When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times

Comply with Health and Safety requirements of the site at all times

Attend Practice team meetings and training sessions as and when arranged

Complete mandatory training in line with expectations

Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances

Job Type: Part-time, Permanent

• On-site parking, where possible

Schedule:

• Monday to Friday

Person Specification

Experience

• Experience of working in a busy customer facing role both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.
• Experience of SystmOne clinical system would be beneficial but not essential as full training will be provided.
• Confidence with Microsoft Office packages and and software would be helpful.

Qualifications

• GCSE equivalent in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.