Patient Services Manager — Lead Front Desk (37h/w,5w leave)

Sloan Medical Centre; Sheffield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A modern medical clinic in Sheffield is seeking a Patient Services Manager to oversee the reception team and ensure smooth operations within the medical centre. The role involves managing customer service, supervising administrative staff, and ensuring compliance with practice protocols. The ideal candidate will have strong leadership and organisational skills, with experience in a healthcare setting.

Benefits

5 weeks annual leave plus bank holidays

Supportive work environment

Qualifications

• Experience supervising a team is essential.
• Demonstrable experience in customer service.
• Ability to lead and motivate teams.

Responsibilities

• Assist in managing the reception team and ensuring smooth operations.
• Provide administrative support to receptionists and patients.
• Supervise staff and ensure best practices are followed.

Skills

Supervising a team

Exceptional customer service

Strong IT skills including Excel and Word

Working calmly under pressure

Organisational and time management skills

Tools

SystmOne

Job description

A modern medical clinic in Sheffield is seeking a Patient Services Manager to oversee the reception team and ensure smooth operations within the medical centre. The role involves managing customer service, supervising administrative staff, and ensuring compliance with practice protocols. The ideal candidate will have strong leadership and organisational skills, with experience in a healthcare setting.