Patient Services Manager

NHS; Worcester; On-site; GBP 35,000 - 37,000; Full time

Job summary

A rural healthcare provider in Worcestershire is seeking a full-time Patient Services Manager to oversee reception and administration teams. The role requires leadership skills, experience in General Practice, and a commitment to high-quality patient care. The ideal candidate will have strong organizational and problem-solving abilities, and knowledge of EMIS clinical system. The position offers a salary of £35,000 to £37,000 plus NHS pension.

Benefits

NHS pension

Attractive employment package

Qualifications

• Experience in General Practice is essential.
• Experience with EMIS clinical system required.
• Ability to lead a team and work with initiative.

Responsibilities

• Manage the reception and administration teams.
• Oversee patient recall and administration needs.
• Manage appointment templates on the EMIS system.

Skills

Communication skills

Organizational skills

Problem-solving skills

Team leadership

Customer service

Education

Good general education with excellent literacy and numeracy skills

Tools

EMIS clinical system

Job description

Job summary

An exciting opportunity has arisen for a full time Patient Services Manager to join our friendly, highly regarded surgery in Inkberrow, Worcestershire. This role would suit a dynamic, proactive person with a proven track record of leading a team.

As a surgery we value collaborative working and support each other to provide high quality patient care. The ideal candidate will relish the challenge of working in the ever-changing world of General Practice and the NHS. We are looking for a confident, adaptable, caring individual with excellent communication skills. Our new Patient Services Manager will ensure the reception and administration teams function smoothly and effectively, helping to bring together the different services within the surgery to provide the best possible patient care. Excellent organisational and problem-solving skills are essential. If you have experience of line managing a team and the drive, motivation and commitment to fulfil the needs of our patients, we want to hear from you. In exchange we offer an attractive employment package including NHS pension. The shift pattern for the role will be Mondays to Fridays, 8am to 4pm, total 37.5 hrs per week.

Main duties of the job

Working closely with the Practice Manager, you will be responsible for the efficient management and training of the Reception and Administration teams. You will ensure that all duties are performed safely and effectively. You will oversee patient recall, including QOF, and all patient administration and communication needs.

You will be results driven having active oversight of the patient service provision. You will ensure adequate clinical cover is in place to meet demand and will manage appointment templates on the EMIS clinical system.

Please refer to the Job Description and Person Specification for details of the skills and qualities required for this role.

About us

Grey Gable Surgery is a rural dispensing practice serving approximately 6000 patients. We are rated highly by our patients who consistently comment on the friendliness and professionalism of the staff. As a small team we work closely together and support each other.

Details

Date posted: 18 September 2025

Pay scheme: Other

Salary: £35,000 to £37,000 a year Plus NHS Pension

Contract: Permanent

Working pattern: Full-time

Reference number: A2391-25-0014

Job locations: High Street, Inkberrow, Worcester, WR7 4BW

Job responsibilities

Job Summary:

Manage the practice reception and administration team, carrying out day to day activities

Manage the recall of patients on disease registers and for routine vaccinations and screening

Provide support and training for current and new reception and administration staff

Provide cover for medical secretary

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Manage private report and copy record requests

Please see the attached Job Description and Person Specification for full details of the role.

Person Specification

Abilities & Aptitudes Essential

• Ability to deal with patients in a courteous and professional manner
• Ability to organise, prioritise and problem solve
• Ability to handle information securely and confidentially
• Ability to lead a team
• Ability to use initiative and judgement

Desirable

• Ability to motivate teams

Experience Essential

• Experience of working in General Practice
• Experience of working with EMIS clinical system

Desirable

• Experience of leading a team
• Experience of working with Accurx/Docman or similar systems

Qualifications Essential

• Good general education with excellent literacy and numeracy skills.

Disclosure This post may require a Disclosure and Barring Service check as part of safeguarding requirements.