Patient Services Assistant

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in York is seeking a compassionate, reliable Patient Services Assistant to join their Acute medical ward. This role is crucial in maintaining a safe and calming environment for patients. Candidates should have effective communication skills and a flexible approach to work, with a willingness to learn. The position offers a variety of staff benefits including access to the NHS Pension Scheme, paid leave, and learning opportunities, making it a rewarding place to work.

Benefits

Access to the NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts from various providers

Responsibilities

• Maintaining high standards of cleanliness and infection control across the ward.
• Supporting patients with meals, hydration, and non-clinical comfort needs.
• Assisting with preparing bed spaces and communal areas.
• Engaging with patients in a kind, respectful, and person-centred manner.
• Working closely with nurses, healthcare assistants, and the wider team.
• Helping create a calm and therapeutic environment for patients.

Skills

Effective oral and written communication skills

Basic IT skills

Previous experience of working with people

Flexible approach to work

Education

Good basic education - reading and writing plus basic numeric skills

Willingness to complete appropriate qualifications for work related training

Previous NHS experience

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

The closing date is 07 December 2025

We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our Acute medical ward. You'll play a vital role in maintaining a safe, clean, and calming environment for our patients.

This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

Main duties of the job

The main duties of a PSA will include:

• Maintaining high standards of cleanliness and infection control across the ward
• Supporting patients with meals, hydration, and non-clinical comfort needs
• Assisting with preparing bed spaces and communal areas
• Engaging with patients in a kind, respectful, and person-centred manner
• Working closely with nurses, healthcare assistants, and the wider team
• Helping create a calm and therapeutic environment for patients

About us

For further information on what it is like to work for our Trust, please visit:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make your application process more accessible, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience

• Effective oral and written communication skills
• Basic IT skills
• Previous experience of working with people
• Flexible approach to work

Education, Qualifications and Training

• Good basic education - reading and writing plus basic numeric skills.
• Willingness to complete appropriate qualifications for work related training
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust