Patient Services Administrator

NHS; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare federation in Farnborough is seeking a Patient Services Administrator to assist with patient interactions and documentation. The role involves processing appointment requests, managing prescriptions, and ensuring efficient patient flow. Candidates should have primary care experience and must have GCSEs in English and Maths. The position requires passing a DBS check, reflecting the commitment to safeguarding patients and maintaining standards within healthcare services.

Qualifications

• Must pass DBS check.

Responsibilities

• Assist and direct patients in accessing appropriate services.
• Process appointment requests from patients.
• Ensure building security and recall patients for appointments.

Skills

Primary care experience

Experience of working in a GP practice

Education

GCSE grade A to C in English and Maths

Job description

We are looking for someone that is versatile who can deal with patients, GPs, and Allied Health professionals.

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

The following are the core responsibilities of the Patient Services Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Administration

• Thorough knowledge of all practice procedures
• Work in accordance with written protocols
• Processing referrals

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patients and checking names and address
• Cover all reception positions as necessary
• Process appointment requests for today/future appointments from patients by telephone and in person
• Deal with visits/requests
• Registration of new patients – computer data entry and medical records if necessary
• Process patients' changes of address – computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Working knowledge of telephone system
• Cover for telephonist when necessary

Other Tasks

• Ensure building security (knowledge of doors/windows/alarm)
• Recall patients for appointments
• Any other tasks allocated by managers

About us

Salus is a GP Federation which was formed by the local GP practices within Northeast Hampshire and Farnham. It includes practices located in Aldershot, Farnborough, Fleet, Farnham & Yateley. We hold several contracts supporting primary care to deliver services on behalf of those practices, helping them work better together and with other healthcare providers, leading to improved patient services and developing new ones due to constant changes in the Primary Care environment.

Salus Medical Services hold a PMS contract for Mayfield Medical Centre; this practice is run by Salus Medical Services and all staff are employed by Salus. There are no partner GPs, only salaried GPs.

We also assist practices with admin, operational and HR support and facilitate shared learning across localities. By engaging with the public, we also help ensure that services are designed and developed with patient and public involvement.

The staff at Salus Medical Services have a wealth of experience working in general practice and therefore a good understanding of the opportunities and challenges faced.

Person Specification

Experience

• Primary care experience
• Experience of working in a GP practice

Qualifications

• Must pass DBS check
• Must have GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.