Patient Pathway Support | Croydon Health Services NHS Trust

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Greater London is looking for a clinic receptionist for the Cardiology team at Croydon University Hospital. The ideal candidate will be responsible for managing appointments, handling queries, and preparing clinic documentation. strong people skills and IT proficiency are essential. Previous experience is a plus, training will be provided. This is a full-time, permanent position.

Qualifications

• Excellent people and communication skills required.
• Prior experience in a similar post is advantageous.
• Full training will be provided.

Responsibilities

• Reception area duties.
• Clinic preparation.
• Registering referrals and booking appointments.
• Managing the Electronic Referral System.

Skills

Excellent people and communication skills

IT skills

Multi-tasking ability

Reliability

Self-motivation

Job description

An exciting opportunity has arisen for a clinic receptionist to join the team in Cardiology at Croydon University Hospital.

The post holder’s duties will include making follow‑up appointments for various outpatients clinics, dealing with telephone and face‑to‑face queries, and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants and other departments in the hospital, contributing to ensuring that an efficient and effective outpatient service is delivered to meet the needs of the patients.

Responsibilities

• Reception area duties.
• Clinic preparation.
• Registering referrals and booking appointments.
• Managing the Electronic Referral System.

Qualifications & Requirements

The ideal candidate will have excellent people and communication skills, enjoy working in a busy, challenging environment and maintain a positive approach to work. Excellent IT skills are essential, as the role involves use of the hospital computer system and email. Reliability, self‑motivation and strong multi‑tasking ability are required. Prior experience in a similar post would be advantageous; full training will be provided.

Position: Permanent, Full‑time.