Patient Pathway Support

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Kingston upon Thames is seeking a full-time Band 2 Patient Pathway Support Officer to join its Audiology, ENT and Oral Services Administration team. This role involves supporting patient care through timely processing of administrative tasks and collaboration with Patient Pathway Coordinators. The organization is committed to staff development and wellbeing, offering a supportive environment and various resources for personal growth.

Benefits

On-site staff nursery

Wellbeing practitioners

Occupational health services

Employee assistance programme

Responsibilities

• Responsible for processing and distributing incoming mail.
• Ensure all documents are date stamped and processed as per SOP.
• Support Patient Pathway Coordinators with printing documents.

Job description

Overview

An exciting opportunity has arisen for a full time Band 2 Patient Pathway Support Officer to join our Audiology, ENT and Oral Services Administration team. This post will be based at Kingston Hospital and involve supporting the service into routine administration to support patient care.

Responsibilities

• To be responsible for the timely processing and distribution of all incoming mail.
• Ensure all letters, faxes and documents received into the area of work from whatever source are date stamped upon arrival and processed according to SOP.
• To support Patient Pathway Coordinators (PPCs) with printing documents from a variety of systems, including medical transcription system.

Development and Wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we\'re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you\'re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly \"shoutouts\" and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.